Mayor tried to consummate everything In their version. It describes emotional intelligence as an ability to perceive emotions, use them effectively In various situations, understand the difference and manage them to sense and regulate one’s own as well as other’s feelings. According to them, it is important to have a command over one’s own emotions first and understand the thin line differences between similar emotions to regulate them in people around. Emotions are also a way that defines your mood.
One needs to master the act of capitalizing on their mood swings and employing the correct emotions at places where they can prove to be of advantage. For example, often anger, when employed in a direction to achieve something, may reap good results at the end. Measuring Emotional Intelligence Several authors published their opinions about emotional intelligence but most of them initially failed to derive a way to measure emotional intelligence. The primary approach was making users fill surveys in the form of questionnaires which contained a list of questions related to emotional intelligence.
A couple of drawbacks that came up in this approach were if the users were actually aware of their true sense of emotions and also if they were actually honest in revealing these answers to public surveys. The Salvoes – Mayor Studies had categorized emotional intelligence Into four branches which are perception, usage, understanding and management of emotions. To take advantage of the same and solve the above conundrum, the EMCEES (Mayor-Salvoes-Caruso Emotional Intelligence Test) was derived. And the users can choose from anywhere in between.
These are 40-minute tests to be taken on computer or paper and it calculates scores in each of the four branches as well as a combined score. These tests might not be the perfect way of measuring such a huge concept but they can indeed be attributed as a good point to start on. Emotional Intelligence and Interpersonal Communications Emotional intelligence is usually described as the competent contact of thoughts and opinions or the skill to enable productive communication between two or more people.
When it comes to oral communications, it is extremely important for the speaker to keep in mind the listener’s emotions and how would he perceive it. At the same time, he needs to pull off certain situations and dynamically manage his emotions to make his communication effective. Emotions play half of the role in communicating one’s idea to the masses. Also, research suggests that elevated levels f emotional states can considerably decrease the cognitive capacity obtainable to complete the task at hand.
Negative emotions may lead to lack of focus and distorted decisions at work. While the ability to detach oneself from the same and not allowing emotions take over you can reap positive rewards. Emotional intelligence, in these situations has more contributions to free oneself from the pervasive stress around. Effective behavior as part of interpersonal skills is described as one that facilitates a complete communication. Emotional intelligence again has a part to play in acknowledging the transfer of emotions and making the conversation fruitful.
Good listening skills, being the core part of communications, promise the speaker that their message has been precisely understood as well as gesture that the speaker’s ideas are seized critically. El thus can help in bringing down emotions of frustration and stress and help in interactive conversation between two or more parties involved. Emotional Intelligence and Leadership Leadership can be defined as the impact that a person creates over one’s subordinates that propels them to not only work hard towards the task at hand but also like doing the same.
It is the aura spread by the leader that matters. A leader can either make things land up on a very high note by expressing and stimulating positivist around or may discourage people with its pressure impounding and negative attitude. There are no hypotheses required to prove the effectiveness of work done under a highly influential leader. His Job is also to align the project’s/ team’s goal to each individual’s aspiring objective. In addition to this, a leader, when working in a team, has to go through varied emotions because of the diversity of people under him.
To perceive and deal with each different emotion and turn them to organizational advantage is something that only an emotionally intelligent leader can carry out effectively. This is the reason that human resource managers look for this quality very sharply during recruitment processes these days. Moreover, dealing with these complicated scenarios also contributes to one’s own personal growth and development. It helps one to take decisions in ambiguous situations and prepare of similar scenarios coming up in future. They are when it comes to communicating with others and making work related sections.
They aid us to take up responsibilities and accept criticism positively. Criticism needs to be taken up as feedback and a person with an emotional quotient would act sensibly to work upon it and improve accordingly. Emotional intelligence boosts one with confidence to talk to people and keeping one’s calm in pressure situations. It is also helpful when it comes to general management, planning and maintaining customer relations. Another important aspect of emotional intelligence as described by Green is the emotional quotient (CEQ).
He describes CEQ as an excellent supplement to IQ when it moms to overall development of a person. There have been a lot of examples where highly intelligent people with great IQ numbers are not able to express their opinions and ideas whereas people without any sufficient knowledge to back them, have a lot to talk about. The thing that lacks in the former kinds of people is the CEQ. The IQ concentrates on the analytical and logical skills of a person while the CEQ can be utilized to capitalize on the same. Thus the equation of success is incomplete without this important parameter – emotional intelligence.
Emotional Intelligence in Education Guy Clayton referred to learning as an intrinsically emotional business. A child starts developing his emotions right from the childhood incidents that he experiences. These experiences play a major role in shaping the child’s social and emotional qualities and health. The first traumatizing experience of a child is when he enters a formal mode of learning in school. This is because he’s not accustomed to this environment and prone to set certain emotional aspects at the back of his head for a lifetime.
In order to balance this transition from home to school, an emotionally intelligent teacher’s role is very important. An efficient teacher’s responsibility is to provide: 1 . The subject expertise which comes from his own qualifications and education received in the past. 2. The method of education in terms of connecting with the learners. 3. Applied emotional intelligence. In terms of emotional intelligence, one should be able to identify and retract to the subject’s feelings and emotions, thus making the communication more effective.
Also, the teacher should push the emotional aspect of the course being taught in order to develop the emotional quotient of the learner. This also helps the learner to grasp things quickly and connect with the teacher more easily. For example, a student would be more encouraged to learn from a teacher who is expressive, friendly and connects learning to real life experiences. On the other hand, a teacher sticking to only theory based teaching methods would usually be unpopular among his students. Thus, nowadays parents have become equally responsible to send their children to a teacher who is proficient in emotional intelligence.
This is also because a highly competitive world awaits them tomorrow where they shall have to dive in a hose skills are developed in students, right from when they are in the best shape to grab them. Emotional Intelligence and Organizational Citizenship Behavior As described in the initial sections, it is difficult to measure emotional intelligence as performance metrics. However, in terms of performance in an organization, it can take up informal routes in the form of Organizational Citizenship Behavior (COB).
It highlights the informal behavior of an individual which, though not pressed upon in terms of rewards, is very important for a good social environment in the organization. Two important aspects identified for COB are altruism and compliance. Altruism is the behavioral trait to help others in all ways possible while general compliance is the positive intention to do well for the organization as a whole and not for a specific person. Emotionally intelligent people generally have a higher propensity to understand others’ emotions and thus take altruism and compliance along.
Also, people with emotional intelligence can understand the organization’s values more clearly and thus employ their efforts in the direction to suit the requirements of the firm in a better way. People with high ability to understand emotions would be less probable to disregard social norms, more probable to display better communal skills, and sensitive to expressive nature of the people around. People who are good at perceiving emotions are described as self-monitors who can understand the co- workers’ plight at work and make decisions accordingly.
People who can use and manipulate emotions are usually brilliant at social skills which are very important when it comes to multiple interactions and social networking in an organization. Emotional Intelligence and Job Performance Due to the sudden shifts in terms of globalization, the work and work culture of organizations have changed drastically. To cater to the needs of the same, it is essential that the Human Resources Development (HARD) play an important part in preparing resources that can manage well in these situations. Swanson & Hilton Ill divided HARD into two main parts. . The learning of people and organizations 2. The performance of people and associations Both of these aspects carry equal weight in improving the overall Job performance of an individual. Job performance can be seen with multiple implications based on the organization’s different objectives. Many organizations keep a payment for performance based approach while a lot of them concentrate more on incentives and benefits. Emotional intelligence helps one to align oneself to the corresponding organization’s expected Job performance.
It also helps one to improve his/her Job performance by mixing the art of innovation creativity in oneself. Also communication, which is the most important part of the Job performance interact well in the organization. Most importantly, in appraising one’s Job performance, emotional intelligence can play a crucial role in measuring the same hill it also gives you an edge over others if you fall into the same category. That is exactly the reason that emotionally intelligent people do well in their performance and thus carry the title of ‘star performers’ along.
Role of Gender in Emotional Intelligence As different as men and women are, gender also has a key role to play in emotional intelligence. Women are often said to be experts in perceiving emotions while men are good at managing them. While AC confluence of all aspects of dealing with emotions is emotional intelligence, men and women are emotionally intelligent in their own ways. This is also a reason why organizations look for a mix of gender in its workforce so as to keep a balance of the social environment within the company.
With more women Joining the workforce day by day, it has become extremely important to study the effects of gender on emotional intelligence in employees. Studies in the past have suggested that when comparing men and women in a holistic view of emotional intelligence, women seem to have a slight edge over men. They are traditionally brought up in surroundings full of varied emotions and thus seem to have a good grasp over the same. However, this doesn’t prove that an organization with more number of women is more profitable or more successful. Emotional intelligence is Just one piece of the story and success needs many parameters.
Also, studies explain that El based on gender has no major role to play in terms of the Job responsibilities or Job profile one holds. Thus, enhanced emotional intellect could be believed of as possessing a cataloging result, it helps to impact intellectual capital, which is a critical ingredient to accomplished competitive advantage as well. Today’s Scenario In spite of the whole evolution saga, man has been undergone a number of changes. But a thing that he has always carried along with him is emotions. Emotions have played a major role right from the ancient times to the new age technology era.
Emotional Intelligence has Just been an attempt to master them. In today’s competitive world, where organizations are battling against each other for profits, it is the people who are their biggest assets. Hence, the need for learning emotional intelligence and promptly applying the same becomes all the more important. In the United States of America, emotional learning (emotional intelligence) is a part of the basic school curriculum. There are discussions held between students on this topic in schools from Singapore, Malaysia, Japan, Korea and Hong Kong.
In the United Kingdom, Australia, New Zealand, as well as in Latin America and Africa there are schools that have accepted the concept of emotional intelligence. In Romania there are few companies that have become aware of the role of emotional intelligence in business management. Not only countries, but most of the multi-national companies all over the world include the subject of emotional learning as part of their training portion before officially Joining the firm. Arms of leadership, social interactions, effective Job performance and organizational behavior.