chapter 3 ISOM 210

select two terms representing the next generation of internet use- a more mature, distinctive communications platform characterized by new qualities such as collaboration sharing, and free
business 2.0
web 2.0
the current version of ____ delivers everything from animation to graphics and music to movies; it can also be used to build complicated web applications and works across platforms, including a PC, tablet, smartphone, or smart TV
HTML
what is website software that finds other pages based on keyword matching similar to google ___
search engine
a ____ system is where buyers post feedback on sellers
reputation
what is a keyword or phrase used to identify a topic and is preceded by a hash or pound sign
hashtag
select three terms representing the ability to purchase goods and services through a wireless internet-enabled device
mbusiness
mobile business
mcommerce
pay-per-click
pay-per-call
pay-per-conversion
generate revenue each time a user clicks on a link to a retailer’s website

generate revenue each time a user clicks on a link that takes the user directly to an online agent waiting for a call

generates revenue each time a website visitor is converted to a customer

what is a web format used to publish frequently updated works, such as blogs, news headlines, audio, and video, in a standardized format
real simple synidication
the network ______ describes how products in a network increase in value to users as
effects
select two terms for content created and updated by many users for many users
user-generated content
user-contributed content
____ is the scientific classification of organisms into groups based on similarities of structure or origin
taxonomy
select two terms that represent an online journal that allows users to post their own comments, graphics, and video
blog

web log

what occurs when a company knows enough about a customer’s likes and dislikes that it can fashion offers more likely to appeal to that person, say by tailoring its website to individuals or groups based on profile information, demographics or prior transactions
personalization
what occurs when a new radical form of business enters the market that reshapes the way companies and organizations behave?
paradigm shift
____ management systems help companies manage the creation,storage, editing, and publication of their website content
content
a ____ model is a plan that details how a company creates, delivers, and generates revenues
business
what applies to any consumer who sells a product or service to a business on the internet?
consumer-to-business
B2B
B2C
C2C
C2B
applies to businesses buying from and selling to each other over the internet

applies to any business that sells its products or services directly to consumers online

applies to sites primarily offering goods and services to assist consumers interacting with each other over the internet

applies to any consumer that sells a product or service to a business over the internet

what involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and action
knowledge management
_____ markup language links documents, allowing users to move from one to another simply by clicking on a hot spot or link
Hypertext
select two terms that blends videoconferencing with document sharing and allows the user to deliver a presentation over the web to a group of geographically dispersed participants
web conferencing

webinar

a social ___ is an application that connects people by matching profile information
network
which of the following are included in ebusiness tools
instant message
web conferencing
pod-casting
email
what sources capital for a project by raising many small amounts from a large number of individuals, typically via the internet
crowdfunding
what is an online marketing concept in which the advertiser attempts to gain attention by producing content in the context of the user’s experience in terms of its content, format, style, or placement
native advertising
____ invloves the use of strategies and technologies to transform government by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government
egovernment
an open ____ consists of nonproprletary hardware and based on publicly known standard that allows third parties to create add-on products to plug into or interoperate within the system
system
which form of communication do the message and the response not occur at the same time
asynchronous communication
disruptive technology

sustaining technology

a new way of doing things things that initally does not meet the needs of existing customers

produces an improved product customers are eager to buy such as a faster car or larger hard drive

what are specific keywords or phrases incorporated into website content for means of classification or taxonomy
tags
_____ communication, or communications that occur at the same time such as IM or chat
synchronous
a website___ is a locally stored URL or the address of a file or internet page
bookmark
three ebusiness advantages
expanding global reach
reducing costs
opening new market
what is a nonprofit organization that has assumed the responsibility for internet Protocol (IP) address space allocation, protocol parameter assignment, domain name system management, and root server system management functions previously performed under U.S. government contact
internet corporation for assigned names and number (ICANN)
what is a plan that details how a company creates, delivers, and generates revenues on the internet ?
ebusiness model
A_____ is a type of collaborative web page that allows users to add, remove, and change content, which can easily organized and reorganized as required
wiki
social____ describes the collaborative activity of marking shared online content with keywords or tags as a way to organize it for future navigation, filtering or search
tagging
what refers to any software whose source code is made available free for any third party to review and modify
open source
brick-and-mortar

click-and-mortar

pure-play

a business that operates in a physical store without an internet presence T.J MAXX

a business that operates in a physical store and on the internet Barnes & noble

a business that operates on the internet only wihtout a physical store Google

____ are agents, software, or businesses that provide a trading infrastructure to bring buyers and sellers together
intermediaries
four challenges facing ebusiness
adhering to taxation rules
identifying limited market segments
ensuring consumer protection
managing consumer trust
chris anderson, editor-in-chief of wired magazine, describes niche-market
long
what is the predicative of sending brief posts (140 to 200 characters) to personal blog, either publicly or to private group of subscribers who can read the posts as IMs or as text messages
microblogging
what are WYSIWYG, or what you see is what you get tool
mashup editors
social ___ represent the interconnection or relationships in a social network
graphs
_____ knowledge consists of anything that can be documented, archived, and codified often with the help of MIS
explicit
what maps group contacts (personal and professional) identifying who know each other and who works together
social networking analysis
three challenge of business 2.0
violation of copyright and plagiarism

information vandalism

technology depence

what is a program that runs within another application such as a website
applet
source ___ contains instructions written by a programmer specifying the actions to be performed by computer software
code
a universal resource _____ is the address of a file or resource on the web such as www.apple.com
locator
what is similar to txonomy except that crowdsourcing determines the tags or keyword- based classification system
folksonomy
what is the internet protocol web browsers use to request and disly web pages using universal resource locators
HTTP
what evaluates variables that search engines use to determine where a URL appear on the list of search results
search engine ranking
the four characteristics of web 2.0
collaboration inside the organization

collaboration outside the organization

content sharing through open sourcing

user- contributed content

what was the original term for a company operating on the internet
dot-com
the ___ is a massive network that connects computers all over the world and allows them to communicate with one another
internet
select three business 2.0 communication and collaboration tools
mashup

blog

wiki

___ web as a component of Web 3.0 that describes things in a way that computers can understand
semantic
what supports the capturing, organization, and dissemination of knowledge (i.e., know-how) throughout an organization
knowledge management system
the introduction of ebusiness brought about _____ which occurs when a business sells directly to the customer online and cuts out the intermediary
disintermediation
in ______ steps are added to the value chain as new players find ways to add value to the business process
reintermediation
_____ applies to customers offering goods and services to each other on the internet
C2C
what allows people at two or more locations to interact vi two-way video and audio transmissions simulaneosly as well as share documents, data, computer displays, and whiteboards
video conference
______ are keywords that advertisers choose to pay for and sponsored links on the google results page
adwords
what allows users to access the WWW
web browsers
what is the ability of an organization to tailor its products or services to the customer’s specifications
mass customization
information ____ measures the number of people a firm can communicate with all over the world
reach
what is a website or web application that uses content from more than one source to create a completely
mashup
the world wide web ___ is an international community that develops open standards to ensure the long-term growth of the web
consortium
information ____ refers to the depth and breadth of details contained in a piece of te
richness
content providers

infomediaries

online marketplaces

portals

service providers

transaction brokers

generate revenues by providing digital content such as news, music, photos, or videos

provide specialized information on behalf of producers of goods and services and their potential customers

bring together buyers and sellers of products and services

operate central websites for users to access specialized content and other services

provide services such as photo sharing,video sharing, online backup and storage

process online sales transactions

____ data can observe the exact pattern of a consumer’s navigation through a site
clickstream
what is a magazine published only in electronic from on a computer network
ezine
_____ programming interface is a set of routines, protocols, and tools for building software applicatins
application
what is the buying and selling of goods and services over the internet
ecommerce
what is the set of tools that supports the work of teams or groups by facilitating the haring and flow of information
collaboration
___ converts an audio broadcast to a digital music player
podcasting
social ____ refers to websites that rely on user participation and user-contributed content, such as facebook, youtube, and Digg
media
____ knowledge is the knowledge contained in people’s heads
tacit
what provides access to internet information through documents including text, graphics, audio, and video files that use a special formatting language called HTML
world wide web
____ applies to businesses buying from and selling to each other over the internet
B2B
what refers to the wisdom of the crowd
crowdsourcing
what helps companies manage the creation, storage, editing, and publication of their website content
content management systems
three types of clickstream data metrics
length of stay on the website

demographics of registered visitors

number of abandoned registrations

what is the scientific classification of organisms into groups based on similarities of structure or origin
taxonomy
what is a plan that details how a company creates, delivers, and generates revenues
business model
what is a type of collaborative web page that allows users to add, remove, and change content, which can be easily organized and reorganized as required
wiki
_____ involves the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government
egovernment
two reasons why ebusiness has expanded global reach
unlimited size
unlimited cutomers
what are agents, software, or businesses that provide a trading infrastructure to bring buyers and sellers together?
intermediaries
___ knowledge consists of anything that can be documented, archived, and codified often with the help of MIS
explicit
what describes how products in a network increase in value to users as the number of users increase
network effect
search engine ____ combines art along with science to determine how to make URLs more attractive to search engines resulting in higher search engine ranking
optimization
______ refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness, including comparison-shopping sites such as Kelkoo and bank account aggregation services such as citibank
cybermediation
which of the following are included in different Ebusiness revenue models
subscription fees

transaction fees

advertising fees