-both decision making and problem solving
-None of these
-As companies move from data to knowledge, they start to include more and more variables for analysis, resulting in better, more precise support for (1) decision making and (2) problem solving.
-An international hotel chain purchasing milk.
-A coffee shop.
-A single consumer purchasing milk.
-A dog walking business.
With Porter’s Five Forces Model, the following are all examples of situations with weak forces and, therefore, decreased competition: (1) an international hotel chain purchasing milk, (2) a company that makes airline engines, (3) cancer drugs from a pharmaceutical company, (4) a professional hockey team, and (4) the Department of Motor Vehicles.
-acquiring new technology products and services
-hiring new employees
-gaining invaluable feedback from customers
The banking industry has utilized competitive advantage by offering ATMs, online bill-pay services, and e-statements. All of these are examples of ways they duplicated each other by acquiring new technology products and services.
-What customers are at risk of leaving?
-Why was customer revenue so high?
-Why did sales not meet forecasts?
-Who are our customers?
“What customers are at risk of leaving?” is a question asked during the predicting phase.
-Display of static content
-All of these
All of these were the original design for the Internet.
-Using tactical business intelligence
-Discerning patterns and meaning in the information
-Responding to the resultant information
Using tactical business intelligence is not one of the parallels between challenges in business and those of war.
standards, or protocols, so that they can work together.
-Understanding that he must create a unique domain name for each client.
-Being able to work with HTML.
-Understanding the World Wide Web and how hyperlinks work.
-All of these.
At a local marketing firm, Steve is the lead web developer. Among his responsibilities are working with customers, web design and development, and graphic design techniques. More than likely, he will be required to utilize URLs, domain names, HTML, World Wide Web knowledge, web browsers, and HTTP.
-Basic web pages are easy to create and extremely flexible.
-The microcomputer revolution made it possible for an average person to own a computer.
-The speed, convenience, and low -cost of email.
Following are some of the reasons for the growth of the World Wide Web. (1) The microcomputer revolution made it possible for an average person to own a computer. (2) Advancements in networking, hardware, software, and media made it possible for business computers to be connected to larger networks at a minimal cost. (3) Browser software gave computer users an easy-to-use interface to download, find, and display web pages. (4) Email is fast, convenient, and cheap. (5) Basic web pages are easy to create and extremely flexible. Digital Darwinism implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction.
-to reconnect with colleagues for business progress
-to share favorites
-to store and categorize favorite sites
Social bookmarking sites provide users with a place to store, categorize, annotate, and share favorites. LinkedIn is primarily used to reconnect with colleagues for business progress.
One of the primary reasons for the increase in Internet uses is the increase in connectivity technology.
Viral marketing is a marketing technique that induces websites or users to pass on a marketing message to other websites or users, creating exponential growth in the message’s visibility and effect.
Stickiness is a visit metric according to the website metrics figure.
-The physical separation of buyer and seller
-Adhering to taxation rules
-Identifying limited market segments
-All of these
The physical separation of buyer and seller and the merchandise is always a risk that is taken into account when trying to improve the managing consumer trust ebusiness challenge.
C2B applies to any consumer who sells a product or service to a business on the Internet.
The two categories that intellectual and knowledge-based assets fall into are (1) explicit knowledge and (2) tacit knowledge.
-TPS, DSS, EIS
-DSS, TPS, EIS
-EIS, DSS, TPS
-None of these. It varies from organization to organization.
Executive information systems, decision support systems, and transaction processing systems are the top-down organizational levels of information technology systems.
Expert systems are the most common.
-Processes are analytical for executives and transactional for analysts.
-Granularity is coarse for executives and fine for analysts.
-Processing is OLTP for executives and OLAP for analysts.
-None of these.
Processing is OLAP for executives and OLTP for analysts.
Involves establishing a high-level plan of the intended project and determining project goals.
-Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system.
-Involves describing the desired features and operations of the system.
-Involves placing the system into production so users can begin to perform actual business operations with the system.
This is the definition of the design phase.
-Damage to brand reputation
-All of these
Increased revenues is a consequence of software success.
This is the definition of project management.
This is the definition of extreme programming.
Scrum methodology ends each day or begins with a stand-up meeting to monitor and control the development effort.
-All of these are correct.
All of the above are the differences between the different types of media.
CRM metrics or sales metrics include number of prospective customers, number of new customers, and number of retained customers.
-The leading perspective
-The internal business process perspective
-The customer perspective
-The financial perspective
The learning and growth perspective is missing, and the leading perspective is not valid.
Onshore outsourcing offers the closest location and direct customer control.
-Which country will the server be located in to support local user needs?
-Will the site require new navigational logic to accommodate cultural preferences?
-Will content be translated?
-All of these are correct.
All of the above are questions companies should ask when creating global websites.
-To improve financial analysis.
-To improve corporate processes.
-To track store quality.
-To change the corporate culture.
The closing case discusses how Noodles & Company is using BI to improve its financial analysis.
-United Parcel Service
-Dr Pepper/Seven Up Inc.
Dr Pepper/Seven Up Inc. monitors the operation of its antenna-equipped vending machines via wireless technology.
-All of these
Manufacturing is a type of decision support system.
Sarbanes-Oxley Act protects investors by improving the accuracy and reliability of corporate disclosures.
The Freedom of Information Act allows any person to examine government records unless it causes an invasion of privacy.
-Driver’s license number
-Social Security number
-None of these are correct.
The Social Security number is the classic example of unintentional information reuse.