Oracle Exadata Database Machine Field - Essay Example

A customer calls into the call center to ask a question about setting up a server. The customer wants to know which ports to use to configure the server, where the ports are located, and how to access them. Select the problem statement that characterizes the customer’s problem. Mark for Review (1) Points Customer needs to know which port to access to properly set up the system, as well as the system default account and password (*) Customer needs to know the default account and password for the serial port Customer needs the correct port to access system Customer is asking for on-site help to set up the system Correct 2.

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For standard warranty coverage, it Is Sun Service’s policy to dispatch field service to replace a CRU True False (I) Incorrect. Refer to the EX. Server System Overview training for more information. 3. A customer calls into the call center with an issue. He wants to install a 16-Gigabyte compact flash card (VPN AAAS) on a Sun Blade XA server blade and wants to know where the compact flash card socket is located on this server blade. What types of documents provide Information to resolve the customer’s problem (select 2)? Choose all correct answers) Programming manual Mark for Review (1) Points Mark for Review (1) Points Product notes Administration manual Service manual (t) Installation manual (t) Incorrect. Refer to the EX. Server System Overview training for more Information. 4. A customer call into the call center with a memory upgrade question. The customer wants to upgrade the memory on his Sun Fire XA rack mount server and needs to know what 4-Gigabyte memory to order. What Is the maximum DIM density supported by this server? -Gigabyte I-Gigabyte 2-Gigabyte 8-Gigabyte Correct 5. A customer calls Into the call center with a question. The customer wants to prepare a rack for the installation of a Sun Fire XA rack mount server, but has misplaced the communication. The customer’s immediate needs are the dimensions, weight, and power requirements of this unit. Per your resources, what Is the rack unit capacity of this server? Drag and drop your response. Intel-based 1 U rack server MAD;based 20 rack server Intel-based 21. 1 rack server Intel-based 413 rack server Incorrect.

Refer to the EX. Server System Overview training for more information. Mark for Review (1) Points Mark for Review (1 ) Points Mark for Review (1 ) Points 6. A customer calls into the call center with a question. The customer wants to prepare a rack for the installation of a Sun Fire XA rack mount server, but has spaced the documentation. The customer’s immediate needs are the dimensions, weight, and power requirements of drop your response. According to your resources, what is the weight of this server? Drag and drop your response. 6. 3 lb/16. 5 keg 66. 1 lb/30 keg 56. 3 lb. /25. 6 keg (*) 46. 6 lb/ 21. 1 keg Correct 7. A customer call into the call center with a memory upgrade question. The customer wants to upgrade the memory on his Sun Fire XA rack mount server and needs to know what 4-Gigabyte memory to order. What type of Dims does this server support? DRY DIR DRY (*) BEDIM Incorrect. Refer to the EX. Server System Overview training for more information. 8. Which rack mount server supports a service processor on an optional daughter card?

Sun Fire XA (*) Sun Fire XA sun Fire XA sun Fire XA sun Blade XA Incorrect. Refer to the EX. Server System Overview Mark for Review (1) Points Mark for Review (1) Points training for more information. 9. The operating system supported by the XA server includes all the following, except? Solaris 10 5/08 update 5 for SPARS (*) Windows 2003 server RE SSP use SALES Linux 10 SIP Windows 2008 server Red Hat Linux 4. 6, 5. 1 Correct 10. A customer call into the call center with a memory upgrade mount server and needs to know what 4-Gigabyte memory to order.

Select the action plan that lists steps taken to solve the customer’s issue. Took customer’s order for memory upgrade Dispatched field engineer to upgrade customer memory Sent memory upgrade to customer Provided customer with memory part number AAAS (*) 1 1 . A customer call into the call center with a memory upgrade question. The customer wants to upgrade the memory on his Sun Fire XA rack mount server and needs to know what gigabyte memory to order. Select the problem statement that characterizes the customer’s problem.

Correct Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Points Customer is reporting fan module number 4 failure and is requesting on-site support for replacement (*) Customer is reporting fan module failure Customer is reporting server cooling problems and is requesting on-site support for replacement Customer is requesting on-site support for a server cooling problem Incorrect. Refer to the EX. Server System Overview training for more information. 12. A customer call into the call center with a memory upgrade question.

The customer wants to upgrade the memory on his Sun Fire XA rack mount server and needs to know what 4-Gigabyte memory to order. Select the problem statement that characterizes the customer’s problem. Customer is asking for the part number of the gigabyte DIM that he can order (*) Customer is requesting how to upgrade his memory Customer doesn’t know what density of memory to order Customer is asking what type of memory is in his server Correct 13. Standard warranty covers new firmware releases on EX. servers. True False (*) Incorrect.

Refer to the EX. Server System Overview training for more information. 14. A customer calls into the call center with an issue. He wants to install a 16-Gigabyte compact flash card (VPN AAAS) on a Sun Blade XA server blade and wants to now where the compact flash card socket is located on this server blade. What location of the flash DIM sockets Customer requires the location of the compact flash card socket (*) Customer needs to determine if their server supports a compact flash card Customer needs the part number of compact flash card Incorrect.

Refer to the EX. Server System Overview training for more information. 15. A customer call into the call center with a memory upgrade question. The customer wants to upgrade the Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Points Emory on his Sun Fire XA rack mount server and needs to know what 4-Gigabyte memory to order. Select the action plan that lists the steps taken to solve the customer’s problem. Dispatched field person with CRU and asked FEE to replace the part Verified customer’s entitlement and determined that customer has many servers with Sun.

Dispatched Sun Service, with a note to the field engineer to collect fee before replacing fan module Dispatched field person with FRI. and asked FEE to replace the part Verified customer’s entitlement and determined customer was not eligible for on-site support for replacement. Explained to the customer that warranty coverage does not include on-site support replacement of a CRU part by Sun Services then took customer’s order for fan module (*) 16.

Which is not included in Abs? Correct Mark for Review (1) Points Field Information Notice (FINS) Sun Alerts (*) Field Change Orders (Offs) Hardware issues Incorrect. Refer to the EX. Server Data Gathering to Solve Customer Issues training for more information. 17. A customer called the service center and is complaining that his Sun Blade XA server blades on his Sun Blade 6000 Modular System are intermittently shutting down.

Select the action plan that lists the steps taken to solve the customer’s problem: Recorded the FAA 201 511 information into the call and passed the call to the backbone for resolution Ordered a new power supply for the customer Referred to the Sun Alert 243486 information in the call and passed the call to the backbone for resolution (*) Provided the customer with the document to use that lists the steps to solve his problem Correct 18. A customer called the service center indicating that the BMW network settings cannot be set for a static IP configuration using BIOS on a Sun Fire XA Server.

Select the action plan that lists the steps taken to solve the customer’s Mark for Review (1) Points Mark for Review (1) Points problem: Referred to FAA 239645 information in the call and passed the call to the backbone for resolution Referred to CRA 6785026 information into the call and passed the call to the backbone for resolution (*) Ordered a new motherboard for the customer Provided the customer with the document to use that lists the steps to solve his problem Correct 19. A customer called into the service center. The customer has a Sun Fire XA Server that is logging multiple single bit errors on her 4-Gigabyte

Dims. The customer was asked to replace the Dims and continues to encounter the same problem. Select the problem statement that characterizes the customer’s problem: Customer is reporting a memory configuration problem involving 4-Gigabyte Dims Customer needs has a memory configuration problem that needs to be checked Customer is reporting multiple single bit errors on gigabyte Dims in his Sun Fire XA server Correct 20. A customer called the service center indicating that the BMW network settings cannot be set for a static IP configuration using BIOS on a Sun Fire XA Server.

Select the problem statement that characterizes the customer’s problem: Customer having problems configuring the BIOS network settings using LOOM Customer having problems configuring the BIOS network settings using fiction Customer having problems configuring the BIOS network settings using Windows Customer having problems configuring the BIOS network settings using BIOS (*) Incorrect. Refer to the EX. Server Data Gathering to Solve Customer Issues training for more information. Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Points 21 .

A customer called into the service center. The customer has a Sun Fire XA Server that is logging multiple single bit errors on her 4-Gigabyte the same problem. Select the action plan that lists the steps taken to solve the customer’s problem: Referred to FAA 239645 information in the call and passed the call to the backbone for resolution (*) Provided the customer with the document to use that lists the steps to solve his problem Referred to FAA 244406 information into the call and passed the call to the backbone for resolution Ordered a new DIM for the customer Incorrect.

Refer to the EX. Server Data Gathering to Solve Customer Issues training for more information. 2. A customer called into the service center. The customer has a Sun Fire XA Server that is logging multiple single bit errors on her 4-Gigabyte Dims. The customer was asked to replace the Dims and continues to encounter the same problem. What information is key in determining if this document applies to the customer’s problem (select 2) ? (Choose all correct answers) Server blade slot number CPU vendor model # (*) System serial number Fan part number DIM vendor model # and date code (*) Incorrect.

Refer to the EX. Server Data Gathering to Solve Customer Issues training for more information. 23. Which comment would you use to find the memory population rules of the Sun Blade XA Server Module? Sun Blade XA Server Module Installation Guide Sun Blade XA Server Module Product Notes Mark for Review (1) Points Mark for Review (1) Points Sun Blade XA Server Module Service Manual (*) Sun Blade XA Server Module SO Installation Guide Incorrect. Refer to the EX. Server Data Gathering to Solve Customer Issues training for more information. 24.

A customer called the service center indicating that the BMW network settings cannot be set for a static IP configuration using BIOS on a Sun Fire XA Server. Select the document that may elate to the customer’s issue. Product notes peg 22 FAA 244406 Sun Alert 24486 CRA 6785026 (*) Incorrect. Refer to the EX. Server Data Gathering to Solve Customer Issues training for more information. 25. A customer called the service center and is complaining that his Sun Blade XA server blades on his Sun Blade 6000 Modular System are intermittently shutting down.

Select the problem statement that characterizes the customer’s problem: Customer is reporting an intermittent AC intermittently shutting down Customer is reporting that his Sun Blade XA server blades on his Sun Blade 6000 Modular System are intermittently shutting down (*) Customer called to get a replacement Sun Blade XA server blade because it is intermittently shutting down 26. Which document would you use to find the rack mount procedure of the Sun Fire XA Server?

Correct Mark for Review (1) Points sun Fire XA, XA and XA servers SO Installation Guide Sun Fire XA, XA and XA Servers Servers Getting Started Guide Sun Fire W 70, XA and XA servers service Manual sun Fire W 70, XA and XA Servers Installation Guide (*) Incorrect. Refer to the EX. Server Data Gathering to Solve Customer Issues training for more information. 27. A customer called the arrive center and is complaining that his Sun Blade XA server blades on his Sun Blade 6000 Modular System are intermittently shutting down.

Select the document that may relate to the customers issue: FAA 240065 CRA 6785026 FAA 201 51 1 sun Alert 243486 Correct 28. A customer called into the service center. The customer has a Sun Fire XA Server that is logging multiple single bit errors on her 4-Gigabyte the same problem. Select the document that may relate to the customer’s issue: FAA 244406 Product notes peg 22 Sun Alert 24486 (*) Sun Alert 231245 Incorrect. Refer to the EX. Server Data Gathering to Solve Customer Issues training for more information. 29.

If a customer has a failure of a Sun Fire XA Server power supply what link within the system handbook can you reference to find a part number for a replacement ? Hardware Specifications Full Components List (*) Problem Resolution Field Action Bulletins (Abs) Incorrect. Refer to the EX. Server Data Gathering to Solve Customer Issues training for more Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Points information. 30. A customer called the service center and is complaining that his Sun Blade XA server blades on his Sun Blade 6000 Modular System are intermittently shutting down.

Which type of document may provide information to resolve the customer’s problem assuming you know this problem has occurred before (select 2)? (Choose all correct answers) Field Action Bulletins (FAA) (*) Service manual Installation manual Product notes peg 22 Sun Alerts (*) Incorrect. Refer to the EX. Server Data Gathering to Solve Customer Issues training for more information. Mark for Review (1) 31 . A customer called the service center and reported an SO error message that indicates that power supply O of their XA server has failed and is offline.

The XA is still running but the customer wants to replace the power supply without stubbing the server’s operation, to reestablish the power redundancy. What action may need to be performed before the failed power supply can be removed? Slide the server out of the rack Move the cable management arm (*) Incorrect. Refer to the EX. Server Locating and Interpreting Service Procedures training for more information. 32. A customer called the service center with a question on a server’s network management port.

The customer is trying to configure his network management port on his XA server so that he can access it from his management network. He is not familiar with the network management facility and commands he deeds to perform. Select the problem statement that characterizes the customer’s problem. Customer needs a Sun field person to configure his network management port to his management network. Customer needs assistance configuring the serial management port. Customer needs assistance configuring a network port. Customer needs assistance configuring the network management port into his management network. (*) Incorrect.

Refer to the EX. Server Locating and Interpreting Service Procedures training for more information. 33. A customer called the service center with a question on a server’s network management port. The customer is trying to infringe his network management port on his XA server so that he can access it from his management network. He is not familiar with the network management facility and commands he needs to perform. Select the action plan that lists the steps taken to solve the customer’s problem. Sent a Sun field person out to the customer site to perform the configuration of the network management port.

Collected and reported the customer’s network parameters and passed this call to the backbone engineers. Assisted the customer in locating the procedure in the LOOM manual, access LOOM on the serial port and use the LOOM commands to configure the network management port. (*) Assisted the customer in locating the procedure in the LOOM manual and told the customer that he should use the serial management port. Correct Mark for Review (1) Points Mark for Review (1) Points 34. A customer called the service center with a question on MIMI.

The customer uses MIMI to monitor the state of his servers at her site and wants to know if her new XA server supports MIMI, if there is any Sun documentation that covers MIMI and where she can get software to access ‘Mi’s user interface from her new server’s SO. Which function is NOT supported by MIMI? Display POST messages (*) Display an MIMI go Display current sensor values Display current indicator values Incorrect. Refer to the EX. Server Locating and Interpreting Service Procedures training for more information. 35. A customer called the service center with a question on MIMI.

The customer uses MIMI to monitor the state of his servers at her site and wants to know if her new XA server supports MIMI, if there is any Sun documentation that covers MIMI and where she can get software to access ‘Mi’s user interface from her new server’s SO. What is the latest version of MIMI that is supported on the XA server? 1 1. 5 2 (*) 2. 5 36. Which LOOM command or navigation path can display the current state of the system indicators on a server or server blade? Correct Mark for Review (1) Points CD /BRB/indicator ; show System Indicators Indicators CD /SYS/indicator ; display System Monitoring Indicators (*) Incorrect.

Refer to the EX. Server Locating and Interpreting Service Procedures training for more information. 37. A customer called the service center with a question on a server’s network management port. The customer is trying to configure his network management port on his XA server so that he can access it from his management network. He is not familiar with the network management facility and commands he needs to perform. Which list of commands does the customer use to configure and activate the management network port using a static IP address? Fig painlessness’s=padres; cuff appointment’s=Venetians; cuff pendingipgatewaripgatewayaddr; cuff vindictiveness’s’=static set painlessness’s=padres; set appointment’s=Venetians; set pendingipgatewaripgatewayaddr; set pendingipdiscoverEDHCP; set complementing=true cuff painlessness’s=padres; cuff appointment’s=Venetians; cuff pendingipgatewaripgatewayaddr; cuff interdependencies=static; cuff complementing=true set pendingipgatewaripgatewayaddr; set vindictiveness’s=static; set complementing=true (*) Incorrect.

Refer to the EX. Server Locating and Interpreting Service Procedures training for more information. 38. To determine the memory configuration of Xenon 5500 Series Cups on the Sun Blade XA Server Module you need to consider the following parameters. Speed, rank and number of Dims per channel Speed, density, rank and number of Dims per channel (*) Speed, density, and rank Speed, density and number of Dims per channel Correct 39. A customer called the service center and reported an SO error message that indicates that power supply O of their XA server has failed and is offline.

The XA is still running but the customer wants to replace the power supply without disturbing the server’s operation, to re-establish the power redundancy. Which type of documents should you review to determine if it is safe to perform a power supply hot swap? LOOM Manual Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Abs, Sun Alerts, and Service Manual (*) Installation Manual Programming Manual Correct 40. A customer called the service center with a question on MIMI. The server Customer needs to know if MIMI is supported on the XA and the website to download the Molotov.

Customer needs to know if MIMI is supported on the XA and how to configure MIMI on the XA Server. Customer XA server is Customer needs to know if ‘IMP is supported on the XA and information on how to monitor where she can find Sun documentation on MIMI. (*) Incorrect. Refer to the EX. Server Locating and Interpreting Service Procedures training for more information Mark for 41 . A customer called the service center with a question on a server’s network Which is the document contains the procedures to perform this task?

Abs and Sun Alerts Service manual (*) Installation manual Programming manual Incorrect. Refer to the EX. Server Locating and Interpreting Service Procedures training for more information. 42. A customer called the service center with a question on MIMI. The customer uses MIMI to monitor the state of his servers at her site and wants to know if her new XA server supports MIMI, if there is any Sun documentation that covers MIMI and where she can et software to access ‘Mi’s user interface from her new server’s SO. Select the action plan that lists the steps taken to solve the customer’s problem.

Confirmed that the server supports MIMI 2. 0, provided the customer the web site to the Molotov and directed the customer to the LOOM document that has a content on Sun’s implementation of MIMI. (*) Confirmed that the server supports MIMI 1. 5 and assisted the customer in configuring Molotov on her server. Sent the customer the LOOM documentation that contains all she needed to know about Sun’s implementation of MIMI. Confirmed that the server supports MIMI 2. , provided the customer the web site to the Molotov and assisted her in configuring and accessing the user interface. Correct 43.

A field technician called the service center with a problem on a Sun Blade 6000 Modular System. The system has 4 active server blades. The Sun field technician needs assistance in ordering a replacement XA server blade to replace one of the XA server blades in the customer’s chassis. Select the action plan that lists the steps taken to solve the customer’s problem. Collected and recorded all information on the replacement and ordering procedure and passed the call to the back line. Reviewed the replacement procedure with the field technician and assisted in ordering a replacement XA server blade. *) Sent the field technician the documents that contains the replacement and server blade ordering procedures. Provided the field technician with the location of the procedure to perform the replacement along with the part number of a replacement XA server blade. Incorrect. Refer to the EX. Server Locating and Interpreting Service Procedures training for more information. 44. Which source of information is not needed for an initial onsite installation of an XA MM server? Enterprise Installation Standards IIS) Programming Manual (*) Getting Started Manual Installation Guide Incorrect.

Refer to the EX. Server Locating and Interpreting Service Procedures training for more information. 45. Which Flash Module removal step is critical to avoid damaging Flash Module while its green power LED is on. (*) Disconnect the SEEMS power cable before removing the Flash Module. After its removal, place the Flash Module on an antistatic mat for 20 seconds. Incorrect. Refer to the EX. Server Locating and Interpreting Service Procedures training for more information Mark for Review (1) Points Mark for Review (1) Points Mark for Review (1) Points 6.

A customer calls the service center with a fan failure message that involves fan sensor FL . FM. Of. Speed on a XA server. The customer wants to know what she should do at this point because the system is up and running. Once the customer locates the physical failed fan module, what do you recommend the customer do? Shut down the server to replace the fan. Call in a field technician to replace the fan. Wait for a maintenance period to shut down the server to replace the fan. Hot swap the fan. (*) Incorrect. Refer to the EX. Server Locating and Interpreting Troubleshooting Procedures training for more information. . A customer called the service center with a critical problem. He has a XA server has been crashing intermittently after Sun upgraded his Cups from a AAAS to a AAAS . He is calling Sun to reverse the upgrade. Which type of documents should you review to determine if there are any bugs related to this issue? LOOM manuals Service Manual Installation Manual Abs and Sun Alerts (*) Incorrect. Refer to the EX. Server Locating and Interpreting Troubleshooting Procedures training for more information. 48. A customer calls the service center with a fan failure message that involves fan sensor FL . FM.

O. Speed on a XA server. The customer wants to know what she should do at this point because the system is up and running. Select the problem statement that characterizes the customer’s problem. Customer needs assistance in determining the nature of the fan failure message. Customer needs assistance in determining the nature of the fan failure message and course of action to take. (*) Customer needs assistance in ordering a fan module replacement. Customer needs assistance in determining the nature of the fan failure message and how to order a replacement. Incorrect. Refer to the EX. Server Locating and

Interpreting Troubleshooting Procedures training for more Mark for Review (1) Points information. 49. A customer called the support center with a supposed disk problem. He wants to know which diagnostics are available to test a disk on a XA server. Select a problem statement that characterizes the customer’s issue. Customer needs assistance running diagnostics that can isolate a disk failure. Customer needs assistance upgrade the storage on his XA server. Customer needs assistance locating diagnostics that can isolate a disk failure. (*) Customer needs assistance locating a the XA server disk that has failed.

Incorrect. Refer to the EX. Server Locating and Interpreting Troubleshooting Procedures training for more information. 50. A customer calls the service center with a fan failure message that involves fan should do at this point because the system is up and running. Select the action plan locating the XA server failed fan module, then recommended that he hot swap the failed fan module, since he has one in stock. (*) Assisted the customer in locating the XA server failed fan module, then sent a Sun field technician to hot swap the failed fan module. Sent the customer the links to the diagnostic guides and service annual.

Collected the error information passed this issue to the backbone engineers. 51 . A customer calls the service center with a suspected host memory error and wants to know what diagnostics are available to diagnose the problem on a XA server.