Business Structure and Design on Joe Coulombe’s - Essay Example

He has access to both inside and outside the company by adding new items to the supermarket to increase choices for customers to shop at Trader Joey’s,the items that he brought were luxury items like California wines and gourmet foods. Besides luxury items, there are items for customer’s daily consumption, such as read, cheese, fruit and vegetables are now available as well. The supermarket products have helped customers increase the chain In high-end supermarket.

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Moreover, Joe Coulombs also focuses on the Internal change by the division of the company for employees In each store, It’s Like a subsidiary of a group because It makes his supermarket much closer from sales staffs to management staffs. However, not being strictly control by a monitor for each sales staff, but instead Joe Coulombs has assigned the responsibility for their sales department and he wants them to cake their own decisions and provide personal customer service towards their customers.

Moreover, not only each store has its own monitoring system by their company, this will take a lot of time in the management and staff as each store’s will be monitored.. The decentralization will enable companies to closely manage the work and customer service at each store and that would be the right policy in order to improve customer service as well as personal sales at the stores.

Joe Coulombs also pays great attention to the responsibility of every employees, he changes It, and In stark contrast with how to manage employees at other companies hat he have allowed employees In each store to make their own decisions for personal customer service without the consent of the managers, it helps their employees develop the full capacity of themselves and to see if they are capable to perform and it helps the employee’s to improve relationship with the customers significantly.

This is the reason that the customer would come back to the store again cause of their good customer service. Joe Coulombs is very good with finding the niche market and knowing his target audience well, that’s how his company succeed and with knowing that, he had tried any ways to encourage his customers to vaults his stores offering them gourmet products. SQ: Trader Joey’s Specific Decisions Trader Joey’s of Joe Coulombs is different. Joe goes with the a set of rules inherent when an organization begins operations, that is by having authority to change the sales departments.

Most of the customer service must be gone through with a supervisor before making a service to customers but at Trader Joey’s, employees of the sales department is autonomy for their decisions and provide services customer before via the supervisor. This makes the service to their customers better by the ability of the sales apartment is fully released without incurring any obligation and something special when that Joe Coulombs do so with the department sales, he has made employees feel Trader Joey’s is a part of them so as to improve work efficiency compared to the norm.

He attaches importance to developing relations between the individual and the customer in the form of patrons because they are the ones who often buys from the store and will get much better customer service, and it is also to influence other customers to make customers familiar with his store. Joe Coulombs focused on his employees and his shop was created with the different environment in which employees are treated as individuals and their supervisors are considered to be captains. Uniformed employees are suitable for each store environment of each other that makes sense for customers when they come to each supermarket store.

Besides, Joe Coulombs also is interested in salary and bonus for each department from the sales staff to the supervisor, and most of the wages for each employee here are higher than the others at the other supermarkets. Moreover, not only with a high salary bonus, Trader Joe is also very generous and employees can be paid with a onus of more than $ 100,000 a year. Joe Coulombs trained his employees very well, he influence by the way of controlling sales people. Training includes skills, communication, teamwork, leadership, and product knowledge.

He set a rule that the highest performing sales person could rise to become store captains and beyond in the organization. And he knows that he needs to treat sales people fairly. The ability to influence, the commitment to team work and an elevated level of achievement orientation of sales people were reported. Crew members indicate that they felt empowered to made decisions and they elaborate their relationship with other crew members and customers. SQ: How Trader Joe is Performing Today & Problems that Trader Joe faces as it grows Trader Joey’s is a retailer brand that was founded in sass’s.

In the early year of its business, it runs as a dime store. During the competition with the famous 7-11, it changed its business strategies and started to offer some up-market products, such as wine, beverage and delicacies like bread, cookie, fruits and vegetables. After its first step of transition, Trader Joey’s suddenly changed its identity and became a upgrading its customer services in order to attract more customers to come to the supermarket and do some purchase. Today, Trader Joey’s has supermarkets over than 360 locations, grossed over than 80 billion dollars.

Trader Joey’s has 4 obvious operational features: offering low fat products, up-market meals, advanced customer services and highly integrate with the community and contributing a lot to the community. First of all, as the raise of living standard, more and more customers start to pursue high quality products. Trader Joey’s supply foods focus on strong nutrition and balanced diet. They also print some health diet guide to teach their customer how to live healthier, shows the norm of mineral, vitamin etc. Secondly, up-market meals supply is also a service, which has been highlighted as Trader’s special offer.

They offer two different kinds of meals-what’s Cooking and Top Recipes. For What’s Cooking, they separate it into 5 sorts: Breakfast, Lunch, Dinner, Dessert and Snack. Their reasonable flow of service system made customers choose what they want easily. However, on the contrary, Top Recipes lists the top products that customers like. What Trader Joey’s offer to their customers are not only slap-up ties, but also their high quality, special, fresh service, matching the current trend of diet as well. Thirdly, Trader Joey’s emphasize the concept of the personalized service.

Fresh things always attractive, Trader Joey’s set different theme inside the store, make sells interesting. Like the Hawaii style, assistances wearing the Hawaii traditional cloth, the manager been called captain at that period of time, even the store decoration using Hawaii beach style. Sales assistants help in offering the sample beverage and foods for foretaste and doing interaction with customers. This way, employer gave a strongly believe to employees and give them more space to communicate with customers in their own magic ways.

Lastly, Trader Joey’s did a great support to the community. Retail industry is a business that provides products, services and building the selling stage. A good public face can strongly enhance its fame. In 2010, Trader Joey’s donated over 2500 pounds foods to those who needs help. It almost equals to 656 chucks food or 2000 over meals. Every Trader Joey’s store has a donation coordinator who takes charge of donating foods to the community where they are every day. Trader Joey’s faced some problem during its long development history.

The most obvious one is when the administration board thought about how to spread Trader Joey’s store successfully into different areas. The research group is looking for a low price rent. A well place and a proper price would be concerned as two important factors. In addition, because Trader Joey’s run a high price high quality store, a fit customer base is also important. States, Trader Joey’s have had an unprecedented pressure. Tests- a British 900-billion dollars chain store landed Los Angel’s, San Diego, Lass Vegas trying to bite the same cake with Trader Joey’s.

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The functions of the Enterprise Cluster complement the academic cluster of the University to nurture talents with an entrepreneurial and global mindset. ONUS Enterprise, promotes the spirit of innovation and enterprise through Experiential Education, Industry Engagement and Partnerships and Entrepreneurship Support. ONUS Enterprise (HTTP) provides an entrepreneurial and innovative dimension to the University’s core research and educational activities. By igniting the entrepreneurial spirit, partnering for success and nurturing future entrepreneurial leaders, ONUS Enterprise aims to make a costive impact on Singapore economy and beyond.

This is done through three key thrusts: Experiential Education, Industry Engagement ; Partnerships, and Entrepreneurship Support. Structure The importance of technology in education cannot be stressed enough. The introduction of technology in the educational field has made the process of learning and knowledge sharing, a more interactive and pleasurable experience. Perhaps, the greatest impact of technology on education is the change in perspective. The paradigm shift in thinking from local to global can be attributed to technology. Indeed technology is one of God’s greatest gifts to mankind.

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