Customer Needs As a Human resource practitioner it Involves giving customers a service which is professional and helpful towards the customer whether It Is an Internal customer or an external customer. Both require you to give them a good service. Customers and their needs * Managers – May need reports, such as information on how many holidays every employee has taken so far this year, or how many days of sick an employee has had. Employees – Need guidance, advice or Just some-one to talk to, of their work or arsenal issues. * Job applicants -? Feedback from their Interview, if the Job applicant hasn’t been successful then they may want to know why. Therefore if a feedback form is done they can send it of to the unsuccessful Job applicant. 2. 2 – Communication Communication is a big role if you are HRS practitioner as this is what is needed continuously to make sure everything runs smoothly and efficiently.
It also keeps you and your team organized. There are many ways of communicating, which can be done Internally and externally very effectively to keep everyone Informed and up to ate. Some of these communication methods could be: * Meetings – The advantages of meetings are that everything can be spoke about one to one or can be team meetings, with this everyone can have their opinion and get a response immediately. However the disadvantages may be that not everyone may agree with an pollen.
For example If you are having a meeting with a director/ manager you may not get the information you intended to receive. This could course a bad working relationship between the both of you. * Email – The advantages of email are that Information gets to the recipient immediately: it is also easy to use and gets urgent messages across quickly. On the other hand messages may be read wrong and misinterpreted to the reader.
Also some messages go into Scam’ mail therefore the email may not be read until a later date when the customer comes to delete their scam emails. * Feedback Forms – The advantages of feedback forms are that the customer can receive positive and negative feedback which potentially they can look at and develop on in the future, the feedback can also praise them with the positive feedback and acknowledge what they are good at. The disadvantages of feedback forms are that 1 OFF their self-confidence for the future when they next attend an interview. 2. Service Delivery In successful human resource departments, they are maintaining an effective service delivery to meet all customer needs whether they are external or internal customers. To do this effectively they are working as a team, therefore they are building a good working relationship together. To deliver a good service delivery you need to identify who your actual customers are and you also need to understand what their needs are. You then need to understand your customer; this is done by good co-operation and the most important thing communication.
You also need to understand their requirements as well as their needs. You need to make sure you are approachable and friendly at all time otherwise there will be no communication between the both of which could then cause problems within the office / workforce therefore you need to make sure you communicate frequently. To build a good and effective customer relationship ‘Trust’ is your key element, as well as your customer needing to trust you, you also need to trust your customer.