Victor operates in complementary marketplaces: Forms, Print Management and Related Products which includes Label Systems and Integrated Business Solutions including personalized direct marketing, statement printing and database management. With more than a century of service, Victor owns and operates over 1 00 manufacturing and distribution/ warehousing facilities worldwide. With approximately 14,000 employees serving 47 countries, it provides leading edge, high-tech solutions that enable companies to adapt to the dynamics of change.
Victor is a large company with approximately USED 2. 45 billion in 1999 and USED 2. 26 billion in 2000 revenue. Victor provides insulting, project management, reengineering and distribution of high volume, customized communications to its clients. It delivers personalized, easy-to-read documents intended to facilitate a positive impression on an organization’s customers. As understood by the top management, its reengineering and redesign services intend to ensure that an organization’s business communications have high quality and clarity.
That is, its market share was declining, its revenues were not growing as expected, and its share price was plummeting. The stakeholders agreed that drastic improvements were needed. It thereby decided that reneging emerging of its basic business processes was the correct path to undertake. The stakeholders believed that the power of IT would complement BPR efforts. We mask the name of the vendor by ailing the software high profile technology (HIP).
Since Victor is conservative in terms of IT investments, it chose enterprise software that had been in existence for over 30 years with worldwide name recognition. It was hoped that this software would facilitate automation of redesigned processes while improving overall system performance in terms of increased information sharing, process efficiency, standardization of IT platforms, and data mining/ warehousing capabilities. Although the software investment was very significant, top management felt that it was a good