Exam 10

In a GDSS, the _______ is generally the decision maker.
A. programmer
B. technician
C. group
D. client
C. group
This level of management is involved with tactical planning and implementing the long-term goals within an organization.
A. Top management
B. Middle management
C. Supervisors
D. Stockholders
B. Middle management
Project resources can be scheduled, planned, and controlled using _______.
A. project managers
B. operational managers
C. knowledge work systems
D. CAD/CAM systems
A. project managers
This records assets, liabilities, and the equity owned by the owners of an organization.
A. Balance sheet
B. Accounts payable
C. Income statement
D. Payroll
A. Balance sheet
Who uses management information systems?
A. Employee-level workers
B. Supervisors
C. Middle-level managers
D. Top-level managers
C. Middle-level managers
Accounts payable refers to money the company owes its suppliers for materials and services it has received.
A. True
B. False
A. True
This system is a flexible tool for data analysis, since its reports do not have a fixed format.
A. Management information system
B. Decision support system
C. Transaction processing system
D. Executive support system
B. Decision support system
Middle-level managers are responsible for the planning and the implementation of long-term goals.
A. True
B. False
B. False
Which system presents information in a highly summarized form?
A. Transaction processing system (TPS)
B. Management information system (MIS)
C. Decision support system (DSS)
D. Executive support system (ESS)
D. Executive support system (ESS)
Office automation systems are designed primarily to support data workers.
A. True
B. False
A. True
Pricing, promoting, selling, and distributing the organization’s goods and services pertains to which of the following functions?
A. Marketing
B. Production
C. Accounting
D. Research
A. Marketing
The _______ keeps records of the number of each kind of part or finished good in the warehouse.
A. payroll system
B. inventory control system
C. sales order processing system
D. general ledger
B. inventory control system
Regional managers can compare their regular sales reports with that of the other regional managers by using _______.
A. management reports
B. periodic reports
C. exception reports
D. demand reports
B. periodic reports
Which of the following refers to a system that summarizes detailed data from transaction processing systems in standard reports for middle-level managers?
A. Data processing system (DPS)
B. Management information system (MIS)
C. Decision support system (DSS)
D. Executive support system (ESS)
B. Management information system (MIS)
This decision model helps middle-level managers control the work of the organization, such as financial planning and sales promotion planning.
A. Strategic model
B. Corporate model
C. Tactical model
D. Operational model
C. Tactical model
Who is responsible for operational matters and monitoring day-to-day events?
A. Supervisors
B. Middle management
C. Stockholders
D. Top management
A. Supervisors
_____ systems help supervisors by generating databases that act as the foundation for other information systems.
A. Decision support
B. Management information
C. Transaction processing
D. Executive support
C. Transaction processing
Creating finished goods and services using raw materials and personnel pertains to which of the following functions?
A. Marketing
B. Research
C. Production
D. Human resources
C. Production
The _______ activity records the customer requests for products or services.
A. payroll
B. sales order processing
C. inventory
D. accounts receivable
B. sales order processing
An example of this type of report would be a sales report that shows that certain items are selling significantly above or below forecasts.
A. Periodic
B. Demand
C. Inventory
D. Exception
D. Exception
These systems can be organized to retrieve information from databases outside the company, such as business news services.
A. Transaction processing systems (TPS)
B. Decision support systems (DSS)
C. Management information systems (MIS)
D. Executive support systems (ESS)
D. Executive support systems (ESS)
This typically consists of transactions from the transaction processing system.
A. System software
B. External data
C. Decision model
D. Internal data
D. Internal data
These systems are used in managing documents, communicating, and scheduling.
A. Office automation systems
B. Transaction processing systems
C. Knowledge work systems
D. Executive support systems
A. Office automation systems
Money collected from or owed by customers is called _______.
A. accounts payable
B. inventory
C. accounts receivable
D. sales order revenue
C. accounts receivable
This level of management is concerned with long-range planning and uses information that will help them plan the future growth and direction of the organization.
A. Top management
B. Middle management
C. Supervisors
D. Stockholders
A. Top management
Which system is a type of artificial intelligence that uses a database, containing facts and rules, to provide assistance to users?
A.CAD/CAM system
B. Expert system
C. Decision support system
D. Office automation system
B. Expert system
What documentation shows the difference between the income and expenses of the company for a specific time period?
A. Income statement
B. Balance sheet
C. Accounts payable
D. Purchase order
A. Income statement
Expert systems capture the knowledge of human experts and store it in a knowledge base.
A. True
B. False
A. True
Top-level managers need information both from within the organization and from outside.
A. True
B. False
A. True
A transaction processing system is also referred to as a _______.
A. sales order system
B. data processing system
C. management information system
D. database management system
B. data processing system