Foundations Ch. 17

system software
software that performs the critical functions necessary to operate the computer at the most basic level, with the two basics being the operating system and utility programs
applications software
software that helps a user perform a desired task
a network similar to the internet but is limited to company documents and accessible only by employees
an intranet that provides limited access to a select group of stakeholders such as suppliers or customers
raw, unprocessed facts and figures
data that have been processed in a way that make them meaningful to the user
a file consisting of related data organized according to a logical system and stored on a hard drive or some other computer-accessible media
push technologies
computer applications that allow information to be delivered via the internet directly to a user’s computer desktop
decision support system
a system that gives managers access to large amounts of data and the processing power to convert these data into high-quality information, thus improving the decision-making process
business intelligence system
a sophisticated form of decision support system that usually takes advantage of data mining techniques to help decision makers discover information that was previously hidden
data warehouse
a large, organization-wide database that stores data in a centralized location
data mining
the use of sophisticated statistical and mathematical techniques to analyze data and discover hidden patterns and relationships among data, thus creating valuable information
expert system (ES)
a system that guides decision makers so that they can make good decisions in an area where they lack expertise
the marketing, buying, selling, and servicing of products over a network (internet)
viral marketing
an internet marketing strategy that tries to involve customers and others not employed by the seller in activities that help promote the product
customer relationship management (CRM)
the strategy of building relationships with customers by learning more about them and using this knowledge to provide products and services that march their preferences
an internet-based firm that specializes in the secure electronic transfer of funds
electronic bill presentment and payment
a method of bill payment that makes it easy for the customer to make a payment, often by simply clicking on a payment option contained in an email
a specialized internet site where buyers and sellers engaged in business-to-business e-commerce can communicate and conduct business
small text files that are placed on a user’s computer by a website, usually to allow the website to identify the user
software program that is placed on a computer for the purpose of generating advertisements; frequently included with free programs downloaded from the internet
software that is installed on the user’s computer without their knowledge or permission in order to track user behavior
computer software that can be spread from one computer to another without knowledge or permission
unsolicited e-mail advertisements usually sent to large number of recipients
a scam in which official-looking emails are sent to individuals in an attempt to get private information
a skilled computer user who uses his or her expertise to gain access to the computer of others
software, hardware, or both designed to prevent to a computer or comp system
radio frequency identification (RFIDs)
use of microchips to transmit information about a device, product, or person to an RFID reader
holographic storage
stores data in three dimensions, thus expanding storage capacity
a new internet utilizing technologies that give it a speed and capacity far exceeding current internet