Info systems test 1-3

An organization’s platform consists of the hardware, software, and communications
components that the organization uses to process and manage information.
Large corporations have been slow to adopt mobile computing as a platform.
UPS’s use of Web-based tools that allow customers to embed UPS functions, such
as tracking and cost calculations, into their own Web sites was an information systems
solution used to achieve customer intimacy.
An IT infrastructure provides the platform on which the firm can build its information systems.
Purchase of information systems and telecommunications equipment constituted more than
half of all capital investment in the United States in 2013.
Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization.
Developing a new product, fulfilling an order, or hiring a new employee are all examples of
business processes.
A business model describes how a company produces, delivers, and sells a product or service
to create wealth.
IT managerial jobs are outsourced easily because of the universal standards used by the Internet.
A cross-functional business process requires information to be shared between different business
“An understanding of enterprise-wide systems for customer relationship management is one of the
skills relevant to careers in marketing.”
Transaction processing systems are the basic business systems that serve the operational level of the
Differentiate between the acronyms IT and IS? Choose the BEST of the following answers.
IT focuses only on technology. IS includes
technology, people and process.
The title of the executive who is in charge of the people who design and build information systems, the
people who use those systems, and the people responsible for managing those systems is the
What does a systems analyst do?
Defines requirements of end users for programmers
Which of the following is the correct hierarchy from the lowest level to the highest level?
data, information, knowledge
A(n) _____________ is a computer program designed to support a specific task or business process.
Enterprise resource planning systems
use a common database for all functional areas.
In your new position, you are told that you will be working with a business analyst. What would you expect this work to entail?
Explain the business process
Whereas marketing and financial careers have been transformed by the growth in information systems,
management has-so far-remained relatively unaffected.
Explain the business process
All of the following choices describe ways for a company to achieve a competitive advantage, except:
implementing information systems to support better
management decision making.
The move of other Banks to use ATMs after Citibank unveiled its first ATMs illustrates the information
system business objective of:
Electronic computers and related software programs are the technical foundation, the tools and materials, of:
modern information systems
In a hierarchical organization, the upper levels consist of:
managerial, professional, and technical workers.
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most
of a company’s members
is called its:
Which of the following is an example of a business using information systems to create new products and services?
Apple’s creation of the iPhone and iWatch.
An example of a business using information systems to attain competitive advantage is:
Walmart’s supply chain management system to insure that each store has adequate inventory of popular selling products.
An example of a business using information systems for customer and supplier intimacy is:
JC Penney’s information system that allows its contract manufacturers to see what
garments have been sold and need to be replaced
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:
customer and supplier intimacy
Which of the following is a cross-functional business process?
Fulfilling a customer order
Engineers, architects and financial analysts are examples of:
knowledge workers.
________ support making decisions that are unique, rapidly changing, and not easily specified in advance.
Decision support systems
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
These systems are designed to support organization-wide process coordination and integration.
enterprise applications
A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.
enterprise system
What is the most important benefit of an enterprise application?
enabling business functions and departments to share info
Buying or selling goods over the Internet is called:
The use of digital technology and the Internet to execute the major business processes in the enterprise is called:
IN a business environment, the focus of collaboration is to:
accomplish a task that requires participation from a
number of individuals and departments.”
What is the initial objective of using information services to enhance business processes?
automate manual processes
A Wiki is a type of
The principal liaison between the IT department and the people in Business Functions of the organization is a(n):
systems analyst
A __ is a senior manager who oversees the use of IT in the firm
A firm can be said to have competitive advantage when it has higher revenue, higher profits and higher stock market valuations than its competitors.
A primary challenge in BPM is employee resistance.
Mass customization allows a company to offer individually tailored products using the same production resources as mass production.
The idea driving synergies is that when the output of some units can be used as inputs to other units, the relationship can lower cost and generate profits.
Business process reengineering is the radical redesign of business processes.
A firm can exercise greater control over its suppliers by having:
More suppliers
Which of the following illustrates the use of information systems to achieve product differentiation?
A shoe manufacturer’s use of information systems in selling custom, made-to-order shoes directly to customers
________ is the ability to offer individually tailored products or services using the same production resources as bulk production.
Mass customization