Which company began a pilot project that gives employees about $1000 to spend on productivity-enhancing tools in addition to standard issue equipment?
CoBIT Information Systems Audit and Control Association
What is a set of guidelines and supporting tools for IT governance that is accepted worldwide and generally used by auditors and companies as a way to integrate technology to implement controls and meet specific business objectives?
Capability Maturity Model Integration Method
What is a process improvement approach that contains 22 process areas created by a group from government, industry, and Carnegie Mellon’s Software Engineering Institute?
Global customers, global products, global operations and resources, global collaboration
What are the four global IT business drivers that should be included in all global IT business strategies?
Which state recognizes an individual’s right to privacy?
Which act protects health insurance information?
What clearly dominates as the primary problem hindering international telecommunication issues as reported by IT executives at 300 Fortune 500 multinational companies?
Occur when business data flows across international boundaries over the telecommunications networks for global information systems
What are transferred data flows?
Geographic and economic business challenges
What is the definition of geoeconomics?
Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control
What are the factors included in the global products category of global IT business drivers?
Which act protects children’s privacy of personal information from American children who are under 13 years of age?
What key metrics management requires?
What key questions should IT governance answer?
Committee of Sponsoring Organizations
What is key for evaluating internal controls such as human resources, logistics, information technology, risk, legal, marketing and sales, operations, financial functions, procurement, and reporting?
What IT governance focus area ensures the IT department delivers the promised benefits for every project or investment?
Differences in architectures
Which of the following is not a cultural business challenge?
What is a dynamic high-resolution electronic display that combines a paper like reading experience with the ability to access information anytime, anywhere?
over 75 years for males and over 80 years for females
What are the life expectancies for men and women in many developed countries?
Using information devices and the Internet to conduct all aspects of life seamlessly
What is teleliving?
How long does a product’s entire life cycle last today?
Generate current revenue
Which of the following is not one of the top reasons organizations should study trends?
Will take over routine tasks such as writing a letter, retrieving a file, and making a phone call
Which of the following is a potential business impact from teleliving?
Which of the following is not one of the technologies shaping our future?
What percentage will all of today’s technical knowledge represent in 2050?
Events are studies to anticipate the outcome of current developments
What is historical analysis?
What is technology that digitally represents handwriting in its natural form?
On average, how many years longer does each generation live than the previous in the United States?
The cost of alternative energy sources is increasing with technical advances
Which of the following is not a potential business impact resulting from alternative energy sources?
All of these (international outsourcing, the Internet, relaxed borders in the European Union)
Why is the global economy becoming more integrated?
Trend simulation (historical analysis, computer simulation, trend analysis)
All of the following are scientific methods organizations use to anticipate, forecast, and assess the future, except:
When numerical data are available, a trend can be plotted to display changes through time and into the future
What is trend projection?
All of these (problems in reforming an internal IT department, difficulties in getting out of a contract, problems in foreseeing future issues)
Which of the following is an outsourcing challenge caused by contract length?
All of these (financial savings, increased technical abilities, market agility)
Which of the following is a benefit an organization can receive from outsourcing?
An internal department that oversees all organizational projects
What is a project management office (PMO)?
What is the outsourcing option that includes the closest location and direct customer control?
Which of the following is the most common function outsourced?
A key date by which a certain group of activities must be performed
What is a project milestone?
Which of the following is the least common function outsourced?
What is it called when a company uses organizations from developing countries to write code and develop systems?
poor planning or poor project management
What is the number one reason that IT projects fall behind schedule or fail?
All of these (rapid growth, industry changes, core competencies)
Which of the following are the influential driver(s) affecting the growth of outsourcing markets?
What is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house?
Reduced frustration and expense related to hiring and retaining employees in an exceptionally tight job market
All of the following are challenges of outsourcing except:
Any measurable, tangible, verifiable outcome, result, or item that is produced to complete a project or part of a project
What is a project deliverable?
Better manage the costs of internal processes
Which of the following is the most uncommon reason why companies outsource?
Tap outside sources of expertise
Which of the following is the primary reason why companies outsource?
Radio frequency identification
What uses active or passive tags in the form of chips or smart labels?
Which company was the victim of a distributed denial-of-service attack that forced the company to close operations and to eventually transfer over 2500 customers to a rival organization?
All of these (fewer disruptions to organizational systems, increased productivity of employees, greater advances in administration)
Which of the following is a benefit a business can receive by deploying the latest in security technology?
Domain or cyber squatting
What is the practice of buying a domain name and not using the web page but waiting to profit from the trademark?
All of these (organization agility, a focus on core competencies and processes, instantaneous business response)
Which of the following is one of the new series of business success factors and challenges that are helping to determine marketplace winners and losers?
What is a technique for identifying and tracking assets and individuals via technologies such as RFID and smart cards?
Where is the position of IT infrastructure within the organization?
The value in material things to the value of knowledge and intelligence
Core business relationships and models are dramatically changing, including shifts from which of the following?
What is the ability to purchase goods and services through a wireless Internet-enabled device?
All of these (email, document exchange, display of static content)
Which of the following was the original design for the Internet?
All of these (individuals cannot understand or alter information while in transit, only authorized individuals can gain access to the network, only authorized individuals can access applications for which they are entitled)
Which of the following is a reason why businesses want to have the appropriate levels of authentication, access control, and encryption?
Which of the following is not one of the primary information technology areas on which organizations are focusing?
What is the blending of computers and wireless telecommunications technologies with the goal of efficiently conveying information over vast networks to improve business operations?
All of these
Which of the following is one of the 21st-century organizational trends on the business side?
Competitive analysis model
All of the following are common tools used in industry to analyze and develop competitive advantages, except:
Supplier and customer
Which of the following represents a company in a supply chain?
cost leadership with a low cost
According to Porter, companies that wish to dement broad markets should operate using a ______ strategy.
Identifying competitive advantages can be difficult and explains why they are typically ________.
British Airways, Singapore Airlines, and Virgin Atlantic
Your boss, Tom Repicci, has asked you to analyze the airline industry using Porter’s three generic strategies. Which of the following companies are using a differentiation strategy?
cost advantage, product differentiation
The goal of a value chain analysis is to identify processes in which the firm can add value for the customer and create a competitive advantage for itself, with a _____ or ________.
offer additional value through wider product distribution
How can a company reduce the threat f substitute products or services?
game systems like Wii and social networks like Facebook
Your boss, Ty Jacob, has asked you to analyze the music industry using Porter’s Five Forces Model. Which of the following represents the threat of substitute products or services in the music industry?
purchases inputs, such as raw materials, resources, equipment, and supplies
Which of the following represents procurement as part of the support value activities in a value chain analysis?
decrease buyer power
The Victory Wireless store in Denver is currently offering a fabulous marketing strategy for potential new iPhone customers. Victory Wireless offers customers who purchase an iPhone with a two-year subscription a free OtterBox phone case, car charger, ear phones, and speakers. In terms of Porter’s Five Forces, what is Victory Wireless attempting to achieve with this marketing strategy?
All of these (charge higher prices, limit quality or services, shift costs to industry participants)
If a supplier has high power, what can it do to influence its industry?
Primary value activities and support value activities
What are the two main categories in a value chain analysis?
Which of the following offers an example of a company operating in a narrow, focused market operating as the low-cost provider?
Not introduce the product (Because all five forces are strong, introducing the product would be a highly risky business strategy
John Cleaver is the CEO of Tech World, which is a retail store that sells computers, monitors, cameras, televisions, and many other electronic products. John and his executive team are meeting to brainstorm new ideas on how to grow the business. One idea is to mimic the product of a competitor that is attempting to sell a new product in a different industry. After performing a Porter’s Five Forces analysis, John determines that all of the forces are high in this new industry. What should John do?