a formal organization whose aim is to produce products or provide services for profit (sell products at a price greater than the cost of production)
Business Intelligence,46
a contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users to make informed decisions
Chief Information Officer,65
senior manager who oversees the use of information technology in the firm
Chief Knowledge Officer,65
Responsible for the firms knowledge management program
Chief Privacy Officer,65
responsible for ensuring that the company complies with existing data privacy laws
Chief Security Officer,65
in charger of information systems security for enforcing the firms security policy
Collaboration, 56
working with others to achieve shared data and explicit goals
-focuses on the tasks or mission accomplished and usually take place in a business or other organization
Customer Relationship Management (CRM) Systems,54
-help manage a firms relationship with customers
-provide information to coordinate all of the business processes that deal with customers in sales,marketing, and service.
online file-sharing services that allow users to upload files to secure online storage sites from which the files can be shared with others
Business Processes
-logically related set of task and behaviors for accomplishing work
-the actually steps and task that describe how work is organized in a business
Data Workers,43
secretaries or clerks
Decision Support Systems(DSS),47
-used by middle management-knowledge workers
-make decisions on their own,non-routine, predictions/forecast
-often uses external info
-problem solving
Digital Dashboard,50
displays on a single screen graphs and charts of key performance indicators for managing a company
Electronic Business(e-business),55
refers to the use of digital technology and the internet to execute the major business processes in the enterprise
Electronic Commerce(e-commerce),55
the part of e-business that deals with the buying and selling of goods and services over the internett
E-goverment, 65
the application of the internet and networking technologies to digitally enable government and public sector agencies relationships with citizens, businesses and other arms of the government.
End users, 66
representatives of departments outside of the information systems group for whom applications are developed
Enterprise Applications, 52
systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management
Enterprise Systems,53
-Enterprise Resource Planning (ERP) Systems
-integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system
Executive Support Systems (ESS),50
-senior management-used for strategic, long term trends
-analyzes stuff
-digital dashboard
Information Systems Department, 65
-the formal organizational unit responsible for information technology services
Interorganizational Systems,54
automate the flow of information across organization boundaries
Knowledge Management Systems(KMS),54
-have knowledge about how to create,produce and deliver products and services .
-long term strategic benefits
Knowledge Workers,43
-engineers,scientist, or architects
-design products or services and create new knowledge of the firm
Middle Management,43
carries out the programs and plans for senior management
Operational Management, 43
responsible for monitoring the daily activities of the business
uses a web interface to present integrated personalized business content
Production or service workers,43
produce the product and deliver the service
highly trained technical specialist who write the software instruction for computers
Social Business,65
the use of social networking platforms (Facebook,twitter) to engage their employees,customers and suppliers
Supply Chain Management (SCM) Systems,53
help management relationships with their suppliers
Systems Analysts, 65
constitute the principle liaisons between the IS groups and the rest of the organization
collaborate on the accomplishment of specific tasks and collectively achieve the team mission
an integrated audio and visual environment which allows a person to give the appearance of being present at a location other than his or her true physical location
Transaction Processing System(TPS),45
-performs and records the daily routine transactions necessary to conduct business such as sales order entry,hotel reservations, payroll,etc.
– designed to answer routine questions and track the flow of transactions through the organization
Business Model,11
how a company produces,delivers, and sell its products and services
Change Management,23
refers to the many techniques used to bring about successful change in a business
Computer Hardware,17
the physical equipment for input,processing, and output activities in an information systems
Computer Literacy,15
focuses primarily on knowledge of information technology
Computer Software,17
consist of detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system
Critical Thinking,23
the sustained suspension of judgement with an awareness of multiple perspectives and alternatives
fundamental set of assumptions,values, and ways of doing things
streams of raw facts
Data Management Technology,17
consists of software governing the organization of data and physical storage media
private intranets extended to authorized users outside the organization
Feedback, 13
output that is returned to appropriate members of the organization to help evaluate or correct input
data shapped into meaningful,useful information
Information System,13
interrelated components that manage information to: support decision making and control , help with analysis, and product creation
Information Systems Literacy,15
includes a behavioral as well as a technical approach to studying information systems
Information Technology (IT),13
the hardware and software a business and uses to achieve objectives
Information Technology Infrastructure, 17
foundation or platform that information systems are built on. ex. computer hardware and software
captures or collects raw data from within the organization or from its external environment
the worlds largest and most widely used network
internal corporate networks based on information technology
Management Information Systems(MIS),15
focuses on broader information systems literacy; issues surrounding development,use,impact of information systems used by managers
links two or more computers to share data or resources; printer
Networking and telecommunication Technology,17
consisting of both physical devices and software, links the various pieces of hardware and transfer data from one physical location to another
transfers the processed information to the people who will use it or to the activities for which it will be used
converts raw data into a meaningful form
World Wide Web,17
a service provided by the internet that uses universally accepted standards for storing,receiving, formatting, and displaying information in a page format on the internet
Opt- In
model of informed consent permitting prohibiting an organization from collecting any personal information unless the individual specifically takes action to approve information collected and use
Opt- Out
model of informed consent permitting the collection of personal information until the consumer specifically requests that the data not be collected
legal document that grants the owner an exclusive monopoly on the ideas behind an invention for 17 years designed to ensure that inventors of new machines or methods are rewarded for their labor while making widespread use of their inventions
the use of computers to combine data from multiple sources and create electronic dossiers of detailed information on individuals
Repetitive Stress Injury(RSI)
occupational disease that occurs when muscles groups are forced through repetitive actions with high impact load or thousands of repetitions with low impact load
unsolicited commercial email
technology that aids in gathering information about a person or organization without their knowledge
Trade Secret
any intellectual work or product used for a business purpose that can be classified as belonging to that business provided it as in not based on information in the public domain
Utilitarian Principle
principle that assumes one can put value in rank order and under the consequences of various courses of action
Porter’s competitive forces model
provides a general view of the firm, its competitors, and the firms environment. all about the firms general business environment,
Value Chain Model Description
highlights specific activities in the business where competitive strategies can best be applied and where information systems will likely have a strategic impact.
PC Manufacturers
All of the following industries have been severely disrupted by the Internet except:
The effect of the Internet has been to raise bargaining power over suppliers.
transparency marketplace
Which of the following can force a business and its competitors to compete on price alone
satellite tv
A substitute product of most concern for a cable TV distributor is:
value web
A ________ is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.
Quality control is seen as an end in itself in Six Sigma
uses the capabilities of other companies without being physically tied to those companies.
A virtual company:
All of the following are considered primary activities of a firm except:
ripple effect, raising new ethical, social, and political issues.
The introduction of new information technology has a:
Privacy Act of 1974
Which U.S. act restricts the information the federal government can collect and regulates what they can do with the information?
The Copyright Office began registering software programs in the 1990s.
everything is owned by someone else, and that the creator wants compensation for this work.
The ethical “no free lunch” rule states that:
Kant’s Categorical Imperative
A colleague of yours frequently takes, for his own personal use, small amounts of office supplies noting that the loss to the company is minimal. You counter that if everyone were to take office supplies the loss would no longer be minimal. Your rationale expresses which historical ethical principle?