MIS 3305 – Chapter 3

Application programming interface (API)
A set of routines, protocols, and tools for building software applications.
Asynchronous communication
Communication such as email in which the message and the response do not occur at the same time.
Blog, or Web log
An online journal that allows users to post their wn comments, graphics, and video.
Business model
A plan that details how a company creates, delivers, and generates revenues.
Business-to-business (B2B)
Applies to businesses buying from and selling to each other over the internet.
Business-to-customer (B2C)
Applies to any business that sells its products or services directly to consumers online.
Clickstream data
Exact pattern of a consumer’s navigation through a site.
Collaboration system
A set of tools that supports the work of teams or groups by facilitating the sharing and flow of information.
Collective intelligence
Collaborating ad tapping into the core knowledge of all employees, partners, and customers.
Consumer-to-business (C2B)
Applies to any customer who sells a product or service to a business on the internet.
Consumer-to-consumer (C2C)
Applies to customers offering goods and services to each other on the internet.
Content management system (CMS)
Helps companies manage the creation, storage, editing, and publication of their website content.
Refers to the wisdom of the crowd.
Refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness.
Digital Darwinism
Implies that organizations that cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction.
Occurs when a business sells direct to the customer online and cuts out the intermediary.
Disruptive technology
A new way of king things that initially does not meet the needs of existing customers.
Includes commerce along with all activities related to internal and external business operations such as servicing customer accounts, collaborating with partners, and exchanging real time information.
Ebusiness model
A plan that details how a company creates, delivers, and generates revenue on the internet.
The buying and selling of goods and services over the internet.
Involves the use of strategies and technologies to transform government(s) by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government.
Eshop (estore or etailer)
An online version of a retail store where customers can shop at any hour.
Explicit knowledge
Consists of anything that can be documented, archived, and codified, often with the help of IT.
Similar to taxonomy except that crow sourcing determines the tags or keyword-based classification system.
Hypertext markup language (HTML)
Links documents allowing users to move from one to another simply by clicking on a hot spot or link.
Hypertext transport protocol (HTTP)
The internet protocol Web browsers use to request and display Web pages using universal resource locators.
Information architecture
The set of ideas about how all information in a given context should be organized.
Information reach
Measures the number of people a firm can communicate with all over the world.
Information richness
Refers to the depth and breadth of details contained in a piece of textual, graphic, audio or video information.
Instant messaging
A service that enables “instant” or real-time communication between people.
Measures advertising effectiveness by counting visitor interactions with the target ad, including time spent viewing the ad, number of pages viewed, and number of repeat visits to the advertisement.
Agents, software, or businesses that provide a trading infrastructure to bring buyers and sellers together.
A massive network that connect computers all over the world and allows them to communicate with one another.
Internet service provider (ISP)
A company that provides access to the Internet for a monthly fee.
Knowledge management (KM)
Involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions.
Knowledge management system (KMS)
Supports the capturing, organization, and dissemination of knowledge (i.e., know-how) throughout an organization.
Long tail
Referring to the tail of a typical sales curve.
A website or Web application that uses content from more tun one source to create a completely new product or service.
Mashup editor
WYSIWYGs or What You See Is What You Get tools.
Mass customization
The ability of an organization to tailor its products or services to the customers’ specifications.
The practice of sending brief posts (140 to 200 characters) to a personal blog, either publicly or to a private group of subscribers who can read the posts as IMs or as text messages.
Mobile business (mcommerce, mbusiness)
The ability to deploy, use, and share its data, processes, and MIS assets.
Network effect
Describes how products in a network increase in value to users as the number of users increases.
Open source
Refers to any software whose source code is made available free for any third party to review and modify.
Open system
Consists of non-proprietary hardware and software based on publicly known standards that allows third patties to create add-on products to plug not or interoperate with the system.
Paradigm shift
Occurs when a new radical form of business enters the market that reshapes the way companies and organizations behave.
Occurs when a company knows enough about a customer’s likes and dislikes that it can fashion offers more likely to appeal to that person, say by tailoring its website to individuals or groups based on profile information, demographics, or prior transactions.
Converts an audio broadcast to a digital music player.
Real Simple Syndication (RSS)
A web format used t publish frequently updated works, such as blogs, news headlines, audio, and video in a standardized format.
Real-time communication
Occurs when a system updates information at the same rate it receives it.
Steps are added to the value chain as new players find ways to add value to the business process.
Reputation system
Where buyers post feedback on sellers.
Semantic Web
A component of Web 3.0 that describes things in a way that computers can understand.
Social bookmarking
Allows users to share, organize, search, and manage bookmarks.
Social media
Refers to websites that rely on user participation and user-contributed content.
Social network
An application that connects people by matching profile information.
Social networking
The practice of expanding your business and/or social contact by constructing a personal network.
Social networking analysis (SNA)
Maps group contacts identifying who knows each other and who works together.
Social tagging
Describes the collaborative activity of marking shared online content with keywords or tags as a away to organize it for future navigation, filtering, or search.
Source code
Contains instructions written by a programmer specifying the actions to be performed by computer software.
Sustaining technology
Produces an improved product customers are eager to buy, such as a faster car or larger hard drive.
Synchronous communication
Communications that occur at the same time such as IM or chat.
Tacit knowledge
The knowledge contained in people’s heads.
Specific keywords or phrases incorporated into website content for means of classification or taxonomy.
The scientific classification of organisms into groups based on similarities of structure or origin.
Universal resource locator (URL)
The address of a file or resource on the web such as www.apple.com
User-contributed content (also user-generated content)
Content created and updated by many users for many users.
Web 1.0
Refers to the World Wide Web during its first few years of operation between 1991 and 2003.
Web 2.0 (or Business 2.0)
The next generation of Internet use – a more mature, distinctive communications platform characterized by new qualities such as collaboration, sharing, and free.
Web browser
Allow users to access the WWW.
Web conferencing (webinar)
Blends videoconferencing with document-sharing and allows the user to deliver a presentation over the Web to a group of geographically dispersed participants
Website bookmark
A locally stored URL or the address of a file or internet page saved as a shortcut.
A type of collaborative Web page that allows users to add, remove, and change content, which can be easily organized and reorganized as required.
World Wide Web (WWW)
Provides access to Internet information through documents including text, graphics, audio, and video files that use a special formatting language called HTML.