information systems ch 3

systems are those in which each foreign unit designs its own unique information system solutions
A: Decentralized
systems are those in which development occurs at the home base but operations are handed over to autonomous units in foreign locations.
A: Duplicated
A manufacturer of deep-sea oil rigs may be least concerned about which of these marketplace forces?
A: New Market entrants
A substitute product of most concern for a cable TV distributor is:
A: satellite TV
A virtual company:
A: uses the capabilities of other companies without being physically tied to those companies.
Which of the following can force a business and its competitors to compete on price alone?
A: Transparent marketplace
Which industries did the first wave of ecommerce transform?
A: Air travel, books, music
Benchmarking:
A: compares the efficiency and effectiveness of your business processes against strict standards
A firm can exercise greater control over its suppliers by having:
A: more suppliers
Wal-Mart’s continuous replenishment system allows it to:
A: provide an efficient customer response system
Globalization allows:
A: businesses to sell their products on a global scale
Many reengineering projects do not achieve breakthrough gains in performance because:
A: organization change is difficult to manage
internet technology:
A: makes it easy for rivals to compete on price alone.
How are information systems used at the industry level to achieve strategic advantage?
A: by building industry-wide, IT-supported consortia and symposia
is the ability to offer individually tailored products or services using the same production resources as bulk production.
A: Mass customization
The primary activities of a firm include:
A: inbound logistics, operations, outbound logistics, sales and marketing, and service
typically develop a single information system, usually at the home base, and then replicate it around the world.
A: franchisers
Which of the following is not a benefit of implementing CAD systems?
A: reducing the time spent on benchmarking
Streamlining the steps taken to complete a business task more efficiently is called:
A: workflow management
The most successful solutions or methods for achieving a business objective are called:
A: best practices
The more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output is referred to as:
A: the law of diminishing returns
Network economics:
A: sees the cost of adding new members as inconsequential
In network economics, the value of a commercial software vendor’s software products:
A: increases as more people use them
systems are those in which systems development and operation occur totally at the domestic home base.
A: Centralized
The greatest impact the internet has had on globalization is in lowering costs of:
A. Entry to global-scale operations
When a firm provides a specialized product or service for a narrow target market better than competitors, they are using a :
A. Market Niche Strategy
Which of the following is not one of the competitive forces of Porter’s Model?
A. External environment
Which of the following industries has the lowest barrier to entry?
A. Restaurant
Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:
A. TQM
Hilton Hotels’ use of customer information software to identify the most profitable customers to direct services to is an example of using information systems to:
A. Focus on the market niche
An information system can enable a company to focus on a market niche through:
A. Intensive customer data analysis
To what competitive force did the printed encyclopedia industry succumb?
A. Substitute products or services
The blank strategy concentrates financial management and control out of a central home base while decentralizing production, sales and marketing operations to units in other countries.
A. Multinational
The internet raises the bargaining power of customers by:
A. Making information available to everyone
A firm’s value chain is linked to the
A. Value chain of its suppliers, distributors and customers
The Value Chain Model:
A. Helps a firm identify points at which information technology can most effectively to enhance its competitive position.
A blank is a collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively.
A. Value web
An information system can enhance core competencies by:
A. Encouraging the sharing of knowledge across business units
Which of the following does not describe a difference between the way customers and producers see quality?
A. For a consumer, quality means uniformity of the product
A ________ uses networks to link people, assets, and ideas, enabling it to work with other companies to create products and services without being limited by traditional organizational boundaries or physical locations
A. virtual organization
A firm that locates all systems development and operations at its headquarters is using a ________ system configuration
A. centralized
A ________ is an activity at which a firm excels as a world-class leader.
A. core competency
The reduction of errors to 3.4 defects per million opportunities is central to the concept of:
A. Six Sigma