Stubble meets customers physical needs by providing unlimited snacks and beverages during their flights, they even meet their social needs by providing such great customer service that their customers can feel at home, and they even meet heir Individual needs by providing free WI-if In the terminals and providing free sending and receiving of emails while on board. The Implications of meeting these needs Is that Stubble Is truly dedicated to satisfying the customer and meeting all their needs to the best of their abilities, not just some partially. 2.
Describe in detail all of the facets of Stable’s product. What is being exchanged in a Stubble transaction? Stable’s product is an all inclusive customer service experience that meets all of their customers’ needs and surpasses their expectations. The product they are given begins with the customer service they receive when booking the ticket, which Is distinguished by Its low price and continues when they arrive at the terminal. For example Jiff’s new J terminal offers more than other terminals and has more security lines to Improve the customers’ inure experience. N the airplane, superior customer service continues through an effort at humor during the safety lecture, unlimited snacks and drinks, free emailing, and staff that are willing to help anytime with a smile on their faces. Stubble creates customer-managed relationships. Value is being exchanged in a Stubble transaction. Customer satisfaction/value for value from the customers, which in turn becomes profits for the company and due to the relationships they have built creating loyal customers, many of their customers love them and continue to fly Stubble and recommend Stubble to their friends and family. . Which of the five marketing management concepts best applies to Stubble? The Marketing Concept Is the marketing management concept that best applies to Stubble because it is focused on knowing and delivering the needs and wants of the attestation, which is actually included in their customers wants for an airline experience; comfort and a pleasant trip, rather than a miserable time with hunger pains in an uncomfortable seat with no leg-room. 4. What value does Stubble create for its customers?
It offers superior customer service that makes its service highly valued by its customers. 5. Is Stubble likely to continue in being successful in building customer relationships? Why or why not? Yes, because as long as it continues to meet customer wants and needs with superior customer service and keeps its prices low, its customers will continue to find value in its product/service, meaning they will be dedicated customers and even advocates for Stubble, which in turn comes to the company in the form of value from its customers that turns into profits for the company.
Maintaining these customer relationships is done through continuing to offer great customer service always, and even making an effort to stay in touch. For example, Stubble has many followers on twitter. This is customer loyalty, which is one of the most important reasons why they are so successful.