It is how we understand each other and how to keep an organization successful. An effective communication norm in a business setting is important. Communication in a business involves a complex set of unwritten rules governing speech, written correspondence, and body language that varies (Ingram, 2014). Communication is among managers, employees, customers, and other business parties. Communication can be verbally, written, or body language. Employers and employees must understand the unwritten cultural rules governing all three types of communication to maximize the effectiveness of their interpersonal skills.
Effective communication strengthens the production of products, the creativity of the organization, and the teamwork of the entire organization. Team norms are guidelines and rules that help shape the interaction of team members with each other and with the employer. It is important for co-workers to know that all team members are equal. Every team member has opinions and that each team member will be committed to doing a successful Job. Team members need to speak respectfully to each other, do not talk down to one another, and will be positive in all aspects of the Job.
Communication skills are important to be able to come together s a team and resolve any issues that may arise. To be able to find solutions to help make the organization be successful. Interpersonal communication interactions take place between two or more people-?co-workers, with customers, suppliers, and others in the marketing channel, with members of governmental agencies, between supervisors and employees, and with a wide variety of publics on a daily basis (Aback, 2012). Managers are responsible for the information needing said for the organization.
Interpersonal management communication centers around business needs and acknowledge personal needs (Unknown, 2013). When a manager has ineffective communication, skills create barriers for the organization and the employees. They create barriers between their area of responsibility and upper management. A manager must utilize interpersonal skills to avoid barriers to effective communication (Unknown, 2013). A manager must be able to communicate effectively to their peers, employees, and upper management. Effective communication skills are how they are successful. A manager communicates with their employees every day.
When speaking with an employee, the manager must be able to communicate with them to where they understand what is being told to them. Managers must effectively communicate with employees through coaching, performance appraisals, and disciplinary procedures (Unknown, 2013). Interpersonal communications of an employee is important. An employee should feel comfortable enough to voice his/her concerns to management without fear that they will be punished for it (Stitch, 2013). A workplace needs to have good interpersonal communication skills to have a good working environment for everyone.
An employee not only has to be able to understand what the manager is saying to them, but they have to be able to show good interpersonal communication skills for others o understand them. Work morale is typically higher in facilities that encourage its employees to voice their own ideas and concerns (Stitch, 2013). When everyone works together and shows good interpersonal communication skills, then the organization itself has a better successful rate. There are different types of techniques a person can use to help overcome communication barriers.
One thing I have learned to do is to go into any conversation with a positive attitude about communication. Focusing on the receiver of my conversation and paying close attention to them as they speak to me. Speaking clearly is important. Each person has to remember that we may not understand someone, but at the same time, others may not understand us. Being able to understand and correctly interpret a message is important. To help overcome communication barriers, organizations can provide classes, meetings, seminars, and retreats to help their employees with proper communication skills among each other.
You must be mindful of the way you communicate and in the way our messages arrive as intended. This will help the line of communication stay clear and open. Body language is another type of communication that I have worked on. Standing in front of a mirror, practicing a speech/conversation can help you see how your body language is. This will give you the ability to correct any type of body language that would confuse the receiver. By practicing your communication skills, you will do better when the time comes for you to have a conversation with someone else.
Using family members or friends to practice on will help give you the experience of actually talking to someone that you need to. Practice is important and it can help you have better communication skills towards other people. Learning good listening skills will also help you in immunization properly with others. Showing them that you are listening and understand can make it easier on both parties. Intercultural communications is the communication between individuals of different cultures. This type of communication involves both verbal and nonverbal communications.
Verbally you want to be able to communicate with the other person properly. It is important to know how to properly speak to someone from another culture. The most common areas in which communication in international and intercultural settings require examination include areas like language and slang, greetings, directness of address, ye contact, and differences in the meaning of nonverbal cues (Aback, 2012). Many organizations have business opportunities with other countries and to be able to properly communicate with them is highly important.
You do not want to offend someone with the way you say something or by your body language. Many businesses have many partners from around the globe; with this, the communication between them is crucial. Effective communicators operate effectively in domestic and international settings, adapting to cultural differences (Aback, 2012). Training programs can help employees and managers with heightened communication skills. These programs can focus on things like awareness of one’s own cultural worldview, analysis of one’s reaction to cultural differences, or refining and building cross- cultural skills (Aback, 2012).
Interpersonal communication skills are valuable and when dealing with the diversity issues within a country, it is important to know how to properly communicate. Verbal communication in person offers the richest communication channel, because information transfers in the forms of verbal cues, facial expressions, bodily movements, appearance, the use of space, the use of time, physical contact, and the potential to supplement messages (Aback, 2012). Verbal communication is more direct. It is a face-to-face meeting with one other person or a group.
Members at every level of the organization experience in person verbal communication on a daily basis (Aback, 2012). When communicating verbally it is the use of words to deliver an intended message. There are two forms of verbal communication. These two forms include written and oral communication. In written communication has seven different forms. These forms are pen and paper, letters and documents, typed electronic documents, e-mails, text chats, SMS, and anything else conveyed through written symbols such as language (Nab, 2014).
Verbal communication and its forms have the effectiveness in which depends on the vocabulary used, clarity of it, grammar used, and the writing style used. It can be effective if used properly. Nonverbal communication encompasses numerous modes of expression (Rush, 2014). Nonverbal communication consists of body language in which can include facial expressions, posture, touch, eye expressions, and more. Managers may use nonverbal communication to effectively lead other employees and team members (Rush, 2014). People use nonverbal communication everyday and may not even realize it.
An example of nonverbal communication may be crossing our legs or folding your arms during a meeting may express relaxation or resistance to the ideas being presented. Showing eye contact with the speaker shows you are interested in what they are saying. In interpersonal communications, the tone, the actual words, and the nonverbal cues complement and complete every message, which means nonverbal cues deserve careful attention (Aback, 2012). A person can say a lot with nonverbal communication, but they have to be cautious of how and when they use this.
In some countries nodding your head, yes means no in their country. Knowing the cultural background, how to properly use nonverbal immunization, and how to properly communicate with others is very important. Nonverbal communication takes place in a context in which the same words may have different meanings (Aback, 2012). There are four important approaches to effective written communications. One approach is to transmit important messages through more than one channel. An example of the first approach would be, sending an e-mail or an agenda memo after a meeting (Aback, 2012).
Second approach is to match the medium to the message. An example of the second approach would be, consider the audience, the content of the message, and the degree of information iciness required, and the need for a paper record of the message (Aback, 2012). The third approach is to maintain an effective management information system. An example of the third approach would be, the company should establish and maintain a high-quality management information system (MIS) (Aback, 2012). The last approach is to be sure to overcome the main communication barriers.
An example of the last approach would be, understand how communication systems and methods may vary by organizational rank (Aback, 2012). There are four simple ways to keep your audience engage and an active listener during your presentation. Notice their emotions; by this when you walk into a room notice what the emotional vibe is among your audience. Arrive early so that you can walk around and chat with your audience (Mazurka, 2013). Examine their body language, go beyond eye contact with them. Ask questions to keep the audience engaged, get them involved, and plan a reflective activity where they can think about your question (Mazurka, 2013).
The fourth way to keep your audience engaged is to request feedback. After you finish speaking, ask your audience for feedback (Mazurka, 2013). When there is a conflict in any organization, there are methods that can be taken to help resolve the issue. People with different goals or needs have come into conflict, which is something that commonly happens in the workplace. Some techniques that can help resolve issues in the workplace are listen, then speak, gather the group, be impartial, do not postpone conflict resolution, promote teamwork, and broadcast praise.
Listening to an employee’s issue is the most important thing that needs done first. You should simply listen to all parties involved to completely understand the nature of conflict, and then start to troubleshooting solutions (Alliance, n. D. ). Arranging a meeting with all involved parties to discuss the issue will give you a chance to hear all sides of the conflict. This will give you the ability to better understand the entire issue at hand. Be impartial and do not take sides. In a leadership position, you should not display any sort of opinion that favors one person over another (Alliance, n. . ). Always address the conflict immediately. The situation could escalate and may cause poor performance from the employees. Promoting teamwork by encouragement and motivation is powerful. Remind your staff of successful projects that required teamwork to complete (Alliance, n. . ). Always broadcast praise to your employees. This can help keep positive work attitudes between all the employees and lesson conflict situations. Always make sure that even though these simple steps can help resolve conflict, you must always consider any regulations and policies of the organization.
Effective group leadership requires successful coordination of meetings (Aback, 2012). To have a successful result with any type of meeting follow these steps; starting the motivation for holding a meeting, preparing for the meeting, managing the meeting session, and following up on the meeting (Aback, 2012). Meetings are to not only provide information needed passed on, but are supposed to provide a time to learn, listen, and make plans. An agenda plan can help you have an effective meeting. This gives you the ability to plan what you want others to hear and learn.
It gives you the ability to improve your meeting. It gives you the ability to make it a short, but effective meeting. In leading a group, you do not want to assume that you know what the group wants. Understand the motivations and listen to each member of the group. Try coming up with a good set of goals for the group that they can agree with. Plan a few great activities with the group to help accomplish the goals. You want to keep everyone on the same ideas and work together to help keep the group motivated. Lead the group by example.
When they see you being involved, showing your interest in their opinions, and listening to them can help the group follow the information you want them to learn and what you want them to do. Communication is the key to success in any organization. The managers, co-workers, and employer has to be able communicate properly with each other. When there are communication issues in any organization it can lead to loss of productivity, customers, and employees. Managers need to have good communication skills to help motivate people to have a successful business.